Assistant Director of Front Office - Hilton Cleveland Downtown

Hilton • Cleveland, OH

1d • $75,000 - $80,000 • Onsite

About The Position

The Hilton Cleveland Downtown is seeking an Assistant Director of Front Office to help lead its front office team and elevate the guest experience. The hotel is a Hilton Corporate Managed property in downtown Cleveland with 600 guest rooms and more than 45,000 square feet of meeting and event space.

In this role, you will support the Director in leading front office operations, help deliver memorable guest experiences, and foster a warm, welcoming atmosphere. The position is salaried, with an annual salary of $75,000–$80,000 based on experience.

Requirements

• Demonstrate Hilton’s core values: hospitality, integrity, leadership, teamwork, ownership, and a focus on the Now.

Responsibilities

• Assist in directing Front Office operations, including guest service, registration, room inventory, cost control, policy compliance, system efficiency, and departmental coordination.
• Monitor guest service delivery, respond to satisfaction trends, and implement improvements to enhance the guest experience.
• Assist with hotel marketing campaigns and upselling strategies to increase room occupancy and revenue.
• Support the integration and execution of corporate marketing programs within Front Office operations.
• Run and review daily performance reports to identify trends, inform operational decisions, and contribute to service and revenue goals.
• Manage the VIP process, including reviewing reservations, fulfilling amenity orders, updating guest details, monitoring special requests, and ensuring a seamless experience.
• Drive team engagement and retention through performance management, professional development, and recognition programs.

Benefits

• Complimentary meals in the team member restaurant
• Discounted parking
• 110 nights of discounted travel through the Go Hilton travel program, with room rates as low as $40 per night
• Employee stock purchase program with a 15% discount on Hilton shares
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Caregiving concierge services
• Crisis Concierge support
• Free counseling and support through the Employee Assistance Program for eligible Team Members
• Paid time off
• Health plans
• Dental coverage
• Vision coverage
• Retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed