Event Manager - Hilton Cleveland Downtown
About The Position
The beautiful Hilton Cleveland Downtown features 600 guest rooms and more than 45,000 square feet of meeting and event space. As a Hilton Corporate Managed hotel located in the heart of downtown Cleveland, it provides an exceptional setting for events of all sizes. Join the team as an Event Manager, where you will oversee event planning and detailing, coordinate logistics, and help ensure the seamless execution of memorable guest experiences. This is an hourly based position with a pay rate of $27-$30 per hour based on experience, plus the opportunity for a quarterly bonus incentive. As an Event Manager, you’re not just overseeing all aspects of event planning and execution – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Requirements
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Responsibilities
- Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
- Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
- Establish and maintain strong communication with clients throughout the event lifecycle to manage expectations, ensure satisfaction, and drive repeat business
- Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
- Participate in client site visits and pre-event meetings; demonstrate product knowledge and assist in shaping event solutions that align with client needs
- Apply sound judgment to resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure
Benefits
- Quarterly bonus incentive
- 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Employee stock purchase program (ESPP) with a 15% discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support
- Crisis concierge services
- Mental health resources through Employee Assistance Program (EAP)
- Generous paid time off (PTO)
- Health & welfare benefits
- Retirement plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
