Assistant Director of Facilities and Operations - Residential Life

University at Albany•Albany, NY

7d•Onsite

About The Position

The Assistant Director of Facilities and Operations oversees facilities and operational matters for the University at Albany’s five residential quads and University Apartments. The role covers maintenance, emergency response, renovations, construction, capital planning, inventory, purchasing, residence hall access, safety and code compliance, room condition reporting, damage billing, and related processes in PeopleSoft and StarRez. The Assistant Director is a key liaison to Facilities Management, ID Card Services, and other campus partners, and serves as Building Manager for all five residential quads. The position coordinates residence hall openings and closings, early arrivals, late departures, recess housing, summer conferences, and the residence hall vehicle fleet. It also supports emergency management and sustainability initiatives, communicates with students, families, guests, staff, and campus partners, and provides training and participates in meetings. Regular visits to residential facilities and rotating emergency backup coverage are required during the academic year, recesses, and summer. The working environment includes a typical office, residence halls, residential or program spaces, and outdoor campus locations. Work demands vary throughout the academic year, with peak periods during openings and closings and other operational needs. The position may involve occasional standing, walking, extended sitting, computer use, climbing stairs, lifting supplies and boxes, and minor repairs to moving bins or designated equipment. The role is dynamic, fast-paced, and demanding.

Requirements

Bachelor's degree from a college or university accredited by the U.S. Department of Education or an internationally recognized accrediting organization.
Three years of relevant professional experience in Residential Life or Facilities Management at the collegiate level.
Valid driver's license.
Ability to communicate effectively in written and verbal form.
Ability to use Microsoft Excel, Forms, Teams, Outlook, and SharePoint.
Ability to develop inclusive and equitable relationships within a diverse campus community.
Ability to support diversity, equity, access, inclusion, and belonging relative to the role.
Must be a current University at Albany campus employee in a State-funded UUP professional position; MC employees are not eligible. Must have a permanent, term, or probationary appointment. Temporary employees must have been employed by UAlbany for three or more consecutive years to be considered eligible.

Nice To Haves

Four to seven years of experience in Residential Life or Facilities Management at the collegiate level.
Master's degree in a related field from a college or university accredited by the U.S. Department of Education or an internationally recognized accrediting organization.
Experience with AiM Work Order Management Software.

Responsibilities

Oversee facilities matters for five Residential Quads and University Apartments, including facilities emergency response and communication during and outside business hours, short- and long-term projects, liaison with Facilities Management, meetings, furniture inventory and ordering, professional staff apartment condition, and service as Building Manager for the five residential quads.
Oversee facilities and operations components of residence halls, including ongoing maintenance, planning, renovations, construction, and improvement projects.
Provide input on capital planning and long-term facilities master planning, liaise with DASNY, visit residence halls, apartments, and student spaces, and use designated budgets and accounts strategically in collaboration with Facilities Management and the Director of Residential Life.
Coordinate residence hall openings, closings, early arrivals, late departures, and recess housing, including applications, access, lists, and coordination with campus departments; attend all residence hall openings and closings.
Maintain inventory and replacement of approximately 500 Residential Life moving bins and complete minor manual repairs to them.
Coordinate keys and ID access for residence halls and University Apartments, including master and recess keys, lost or damaged key replacement, liaison with the Key Shop and ID Card Services, key billing in PeopleSoft, and maintenance of electronic key boxes.
Liaise with the Offices of Fire and Life Safety, Code Administration, and Environmental Health and Safety to ensure safety and compliance; schedule fire drills and visual inspections, review fire drill and alarm incident reports, coordinate NYS Office of Fire Prevention and Control inspections, and address time-sensitive fire safety and code matters.
Oversee damage billing and room condition reports, including process development, implementation, timely billing, and appeals processing in PeopleSoft; create a new room condition report system in StarRez during the first year.
Coordinate summer conferences for five residential quads, including guest service, coordination with conference contacts and campus partners, direction to living area staff, and conference fee billing and collections.
Manage the residence hall vehicle fleet.
Serve on the emergency management workgroup and campus sustainability committee, and serve as liaison with the Parking Management office and Athletics.
Present at Residential Life staff trainings and in-services and attend designated department, division, and university trainings and meetings.
Represent Residential Life at enrollment, orientation, and other campus events.
Communicate with students, families, and campus partners to provide customer service and resolve relevant matters.
Provide rotating on-duty emergency backup coverage for students during the academic year, recesses, and summer.
Perform other reasonable duties as assigned.