Assistant Director of Communication Technology - Enrollment Management Group

Duquesne University•Pittsburgh, PA

1d•Onsite

About The Position

This position reports to the Director of Enrollment Systems and supports the administrative functions and communications systems within Enrollment Management. This employee will be expected to perform a number of vital roles based on the undergraduate and graduate admission cycle. The Assistant Director of Communications Systems works with the Enrollment Marketing and Communications team to support enrollment (admissions and financial aid) communication from Technolutions Slate and Banner Communication Manager. This position will also be responsible for ongoing testing, quality assurance, list development, reporting, troubleshooting and support for Slate Deliver and Banner Communication Manager. A goal of this position is to expand the use of these tools to their fullest potential. Administrative work requiring initiative and independent judgement. Maintenance of confidential information while ensuring the efficient operation of the office of Enrollment Management.

Requirements

Bachelor’s degree in business, communication marketing, or a related field from an accredited educational institution.
1-3 years of related experience.
Knowledge of PC and Microsoft Office Software.

Nice To Haves

Previous experience in marketing automation, including lead capture forms, nurturing campaigns, multi-segmented communication flows, including drip campaigns, queries, filters, content blocks, snippets, A/B testing, and tracking pixels preferred.
Strong communication skills, both oral and written.
Attention to detail and accuracy while multi-tasking.
Strong organization skills.
Working knowledge of CRM platforms preferred; experience with Slate and Banner preferred.
Ability to make decisions in accordance with established policies.
Ability to be proactive, strategic and deadline-oriented in a complex organization.
Analytical and problem-solving skills with the ability to prioritize work.
Professional demeanor with the ability to deal with people in a courteous and tactful manner regardless of circumstances.
Ability to work overtime and some weekends during peak enrollment management periods.
Motivation to work harmoniously with a diverse group of highly qualified team members.
Ability to exceed recruitment goals, facilitate staff development opportunities, exhibit teamwork, model analytical and critical thinking, engage in creative problem solving and demonstrate high levels of time management and organizational skills.
Ability to work with diverse populations and sensitivity to the need of each individual to be treated with dignity and respect as it relates to diversity in general and the Mission of the University specifically.
Ability to establish and maintain effective working relationships with the University Community.
Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University.

Responsibilities

Supports the administrative functions and communications systems within Enrollment Management.
Performs vital roles based on the undergraduate and graduate admission cycle.
Works with the Enrollment Marketing and Communications team to support enrollment (admissions and financial aid) communication from Technolutions Slate and Banner Communication Manager.
Responsible for ongoing testing, quality assurance, list development, reporting, troubleshooting and support for Slate Deliver and Banner Communication Manager.
Expands the use of communication tools to their fullest potential.
Performs administrative work requiring initiative and independent judgement.
Maintains confidential information while ensuring the efficient operation of the office of Enrollment Management.
Completes other duties as assigned.