Assistant Director of Child Support Services (Departmental Promotional Only)

County of San Mateo•San Mateo, CA

15h•Onsite

About The Position

The Department of Child Support Services is seeking an experienced child support professional for the position of Assistant Director of Child Support Services. This role involves assisting the Director in overseeing the Department's operations and administration, supporting the planning, organization, implementation, and evaluation of department-wide programs, goals, objectives, policies, and procedures. The Assistant Director will provide leadership and strategic direction to division and department staff, coordinate initiatives across the Department and with external partners, and deliver high-level administrative support to the Director. This position will also serve as the Acting Director in the Director's absence.

Requirements

At least two years of management experience in child support, family support, social, or community services organizations, demonstrating a progressively responsible leadership role.
Knowledge of principles and practices of public administration, including program management, budgeting, planning, implementation, evaluation, and reporting.
Knowledge of current trends, laws, codes, and regulations related to child support administration and family support programs.
Knowledge of management principles and practices, including organizational and systems analysis, research methods, and human resource planning.
Knowledge of community resources, public and private services, and funding sources relevant to child support services.
Knowledge of computer systems and applications commonly used within county operations.
Knowledge of principles and practices of personnel training, supervision, evaluation, and staff development.
Ability to provide advanced leadership and direction to managers and staff.
Ability to evaluate organizational impacts of decisions and determine effective courses of action.
Ability to identify and analyze complex child support and family service issues.
Ability to plan, organize, and coordinate department-wide programs and services.
Ability to coordinate activities across departments, programs, and external agencies.
Ability to interpret policies, guidelines, and procedures; develop recommendations for improvements.
Ability to integrate diverse activities and services to achieve comprehensive program goals and priorities.
Ability to communicate effectively with diverse audiences, including professional, civic, and community groups.
Ability to establish and maintain cooperative working relationships with program managers, staff, agencies, and community partners.
Ability to prepare complex and detailed written reports, policies, procedures, and contracts.
Ability to supervise, evaluate, develop, and train assigned personnel.
Ability to communicate clearly and effectively both orally and in writing.

Responsibilities

Assist the Director in leading and directing all operations of the Department of Child Support Services, including technical, administrative, and personnel functions.
Collaborate with the Director to plan, develop, and implement department-wide service programs, policies, procedures, and strategic goals, including long and short-range planning.
Provide leadership and guidance to department staff and divisions to ensure delivery of cost-effective and timely services.
Direct coordination of systems, resource allocation, and staffing needs to support department objectives.
Foster successful working relationships with internal staff, external agencies, and community stakeholders.
Oversee administrative processes such as budget preparation and monitoring, handling complex issues with outside agencies, and preparing comprehensive reports.
Communicate the department’s goals and objectives effectively to ensure broad understanding and support.
Ensure departmental objectives are met through collaboration and coordination across divisions and programs.
Analyze information, identify problems, and recommend courses of action consistent with established policies and procedures.
Act as the Director in their absence.
Take lead responsibility for special projects and initiatives as assigned by the Director.
Perform related duties as assigned.