Children's Services Social Work Supervisor - Exempt (Departmental Promotional Only)

County of San Mateo•San Mateo, CA

9d•Hybrid

About The Position

The County of San Mateo's Human Services Agency is seeking a well-qualified individual for the position of Children's Services Social Work Supervisor in the Children and Family Services Branch. The Children's Services Social Work Supervisor plans, assigns, reviews, guides, and evaluates the work of Children’s Services Social Workers. The current vacancy is for the Emergency Response unit in the Southern Region. Children and Family Services operates on a 24/7 schedule. Some assignments are required to work nights, weekends, and holidays. Additionally, this position is subject to on-call shifts. This is a Departmental Promotional Only recruitment, meaning only current County of San Mateo employees in the Human Services Agency with at least six months (1040 hours) of continuous service in classified regular, probationary, or extra-help/limited term positions prior to the final filing date may apply.

Requirements

Completion of a master's degree in social work from an accredited college or university that includes an internship.
Two years of experience performing a full range of professional social worker duties that included responsibility for a long-term caseload, development of service/treatment plans, monitoring compliance through home/field calls and other personal contact, modification of treatment plans as needed/required, and authority to impose/recommend sanctions for non-compliance, impacting benefits or services.
Knowledge of principles, methods, and techniques of social work.
Knowledge of theories of human behavior and their practical applications.
Knowledge of psycho-social, medical, and economic interrelationships that result in individual and social abnormalities.
Knowledge of philosophy and function of social work systems.
Knowledge of appropriate utilization of a variety of social resources.
Knowledge of laws, rules, and regulations governing the operation of social work agencies, specifically those relating to children and family services.
Knowledge of principles and practices of organization, workload management, and time management.
Knowledge of phone etiquette and interview techniques.
Knowledge of socio-economic conditions and trends.
Knowledge of basic principles of individual and group behavior.
Knowledge of current issues in the field of social welfare.
Knowledge of principles and techniques of interviewing and recording social casework.
Knowledge of laws, rules, and regulations governing the operation of the public welfare agency and the role and responsibilities of a social worker.
Knowledge of signs, stages, and dynamics of abuse, and the effects of abuse on child/adult development and behavior.
Knowledge of signs and symptoms of alcohol and drug use/abuse in adults and children and the effects on families.
Knowledge of standards for maintaining clients safely in home; options for placement; effects of removing clients from unsafe conditions.
Ability to teach the concepts and methods involved in the practice of children's service social casework and/or residential childcare.
Ability to plan, organize, supervise, and evaluate the work of assigned staff.
Ability to effectively interpret departmental policies, rules, and regulations.
Ability to formulate, develop, and implement treatment plans.
Ability to work effectively with persons differing in value systems, ethnicity, cultural backgrounds, and psychopathologies.
Ability to work with a variety of social resources to plan and coordinate services to individual clients.
Ability to act as a consultant and trainer to other social service staff.
Ability to prepare clear and concise reports.
Ability to communicate effectively with others in writing, in person, and over the telephone.
Ability to analyze data, interpret directions, procedures, and regulations, and develop appropriate responses.
Ability to prepare complex case records, detailed and legally sound court reports, and related Agency and program reports within designated time frames.
Ability to perform job duties under stressful conditions.
Ability to respond appropriately to situations.
Ability to establish and maintain effective working relationships with agency staff, clients, and outside organizations.
Ability to apply the principles of psychology and family relationships to engage individuals and families in social services.
Ability to recognize the signs of abuse for children, and non-minor dependent adults; assess risk factors and potential danger to clients.
Ability to interpret and explain to applicants, recipients, or others public social services programs, policies, rules, and regulations.
Ability to demonstrate skills in interviewing, case recording, and interpretation.
Ability to work within a community setting and effectively use appropriate resources and services.
Ability to maintain confidentiality in accordance with legal standards and/or county regulations.
Ability to operate a personal computer and other office equipment and enter data accurately and timely on-line into one or more computer systems; utilize and understand various computer software programs.
Ability to interact professionally and respectfully with clients including difficult, hostile, or distressed clients.
Ability to analyze data from multiple sources, interpret and apply complex directions, rules, policies, procedures, and regulations, and develop appropriate responses.
Ability to utilize social work methods and evaluation including crisis intervention and social work skills; communicate with and relate to varied client groups; work constructively within an agency and community setting; effectively use consultative supervision resources and services; control personal bias and apply social work ethics; prepare and keep records per department policy and social work standards.
Ability to comply with and implement specific court orders related to the presentation and disposition of cases, which may include detailed research, notification of missing parents, and transporting minors out of state.
Ability to exercise discretion and judgment in the performance of duties.
Ability to attend regularly scheduled meetings and as directed.
Ability to follow a regular and agreed-to work schedule and limit work schedule modifications to a minimum and for emergency cases only.
Ability to work over 40 hours per week, if needed.
Ability to work on-call, and regularly scheduled shifts, when assigned. This may include nights, weekends, and graveyards.
Ability to work under pressure, and exercise good judgment and common sense while making sound decisions in emergency situations.
California class C driver license or equivalent.

Nice To Haves

Strong leadership skills to direct the work of and motivate a team of social workers.
Knowledge and experience with the mandates of a child protective services agency including safety and risk assessment, emergency response, court investigations, family maintenance, family reunification, permanent placement, adoption, resource family approval, and extended foster care.
Knowledge of Section 300 of the Welfare and Institutions Code and Juvenile Court Procedures.
A high-level understanding of tools and initiatives including Structured Decision Making, Safety Organized Practice, Integrated Core Model, and child welfare systems.
Demonstrated ability to provide reflective practice and supervision.
Demonstrated ability to manage multiple competing demands.
Substitution: A Master's degree from an accredited college or university in a Counseling program emphasizing Marriage, Family and Child Counseling or Marriage and Family Therapy that included an internship or supervised field work, AND completion of one (1) additional year of qualifying case management/work experience that included responsibility for a long term caseload, development of service/treatment plans; monitoring compliance through home calls, field calls and other personal contact; modification of treatment plans as needed/required; and authority to impose/recommend sanctions for non-compliance, impacting benefits or services (i.e. case closures, terminate benefits and or program participation).

Responsibilities

Plan, prioritize, assign, supervise, and review the work of a unit involved in providing casework, client management, continuing client investigation, and processing services for programs in Children & Family Services.
Consult with staff regarding Risk and Safety.
Review case service plans, case summaries, and court reports.
Coordinate the workload of the unit with other departmental units providing related services.
Review and evaluate staff work to ensure program compliance with applicable policies and procedures; review completed cases and assignments; work with employees to correct deficiencies, recommend corrective action when required, and implement discipline procedures.
Make decisions on methodologies and procedures for solving specific problems in accordance with sound casework, childcare, and departmental policy.
Recommend and assist in the implementation of goals and objectives; establish schedules and methods for providing effective caseload management of clients; implement policies and procedures.
Consult with and provide information to other public and private agencies.
Train new workers in casework techniques.
Provide services for the most difficult cases or when unit workload is heavy.
Attend and participate in policy team and other Agency meetings.
Maintain client confidentiality and perform all duties in conformance with the National Association of Social Workers (NASW) code of ethics.
Meet with higher level management on departmental policies, practices, and procedures.
Perform other duties as assigned.