Assistant Director of Catering - Hilton Baltimore Inner Harbor

Hilton•Baltimore, MD

3d•$92,000 - $95,000

About The Position

The Hilton Baltimore Inner Harbor is looking for their next Assistant Director of Catering to join their team. The hotel is neatly situated near Baltimore’s scenic Inner Harbor, and adjacent to Oriole Park at Camden Yards. Directly linked to over a million additional square feet of space by covered pedestrian sky bridge to the Baltimore Convention Center. This property features 757 guestrooms and over 100,000 square feet of meeting space with their largest room being 26,712 square feet. Our ideal candidate will bring proven catering sales leadership experience, ideally from a current Assistant Director or tenured Senior Catering Manager role. A strong track record of success is essential, along with a demonstrated commitment to supporting team performance and consistently achieving top results. The candidate should possess solid knowledge of the local catering market and the planning expertise required to book, detail and flawlessly service events. As Assistant Director of Catering you will be responsible for the development of market segment(s) including solicitation of new customer relationships, negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. As ADOC you will be assisting the Director of Sales to achieve superior results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation and event operations. As ADOC you will support and act on behalf of the Director of Sales. Specifically, your essential functions will be to perform the following tasks to the highest standards: STRATEGY: Drive innovation and creativity within event delivery Ensure that high quality service standards are maintained through continuous reviews of processes and procedures Actively support the sales process. LEADERSHIP: Support leadership and direction in all Catering matters. Serve as a highly visible, participatory leader who proactively and consistently engages with their General Manager/Executive Committee, Sales, Catering and Events team members, external guests, and suppliers Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices Participate or represent Hilton in industry social/meeting/events professional associations CULTURE: Inspire high-performing multi-cultural, multi-generational teams that build Hilton’s Events talent pipeline Integrate Hilton’s Values/Mission/Purpose when implementing Event initiatives and support Team Member-centric and guest-centric programs Lead with Hilton culture engaging with Team Members through direct and meaningful interactions Be an ambassador for customer service. TALENT: Motivate and provide a work environment in which team members are productive Listen and respond to team members needs while having an open-door policy Manage group and interpersonal conflict effectively CATERING OPERATIONS EXCELLENCE\: Assist to ensure the proper use of all function space, exhibit hall, and event spaces Assist to manage supplier and vendor relationships Possess subject matter expertise and ensure standards/practices Assist in the development and management of departmental budgets Assist in short, medium, and long-term forecasting and actual cost reporting for events Assist to ensure proper staffing for the needs of the business Assist to integrate current trends in event management and design Participate in customer site inspections and assists with the sales process as necessary

Requirements

Minimum Years of Experience\: three (3) years Hospitality related experience at manager level.
Minimum of 1 year of project management or management experience.
Travel percentage\: 10%

Nice To Haves

Knowledge of the hotel property management systems (Delphi.fdc)
Significant experience in revenue management or a similar analytical role
Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)

Responsibilities

Development of market segment(s) including solicitation of new customer relationships, negotiation of business through proposals and contracts to close business.
Creative design of menus and events to maximize revenue and event experience.
Maintain existing relationships with corporate and social accounts.
Assisting the Director of Sales to achieve superior results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation and event operations.
Support and act on behalf of the Director of Sales.
Drive innovation and creativity within event delivery
Ensure that high quality service standards are maintained through continuous reviews of processes and procedures
Actively support the sales process.
Support leadership and direction in all Catering matters.
Serve as a highly visible, participatory leader who proactively and consistently engages with their General Manager/Executive Committee, Sales, Catering and Events team members, external guests, and suppliers
Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
Participate or represent Hilton in industry social/meeting/events professional associations
Inspire high-performing multi-cultural, multi-generational teams that build Hilton’s Events talent pipeline
Integrate Hilton’s Values/Mission/Purpose when implementing Event initiatives and support Team Member-centric and guest-centric programs
Lead with Hilton culture engaging with Team Members through direct and meaningful interactions
Be an ambassador for customer service.
Motivate and provide a work environment in which team members are productive
Listen and respond to team members needs while having an open-door policy
Manage group and interpersonal conflict effectively
Assist to ensure the proper use of all function space, exhibit hall, and event spaces
Assist to manage supplier and vendor relationships
Possess subject matter expertise and ensure standards/practices
Assist in the development and management of departmental budgets
Assist in short, medium, and long-term forecasting and actual cost reporting for events
Assist to ensure proper staffing for the needs of the business
Assist to integrate current trends in event management and design
Participate in customer site inspections and assists with the sales process as necessary

Benefits

Go Hilton travel program\: 100 nights of discounted travel
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents.
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
Flexible shifts and days off
Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
Mental health resources including free counseling through our Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
401K plan and company match to help save for your retirement.
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Parental leave to support new parents
Career growth and development
Team Member Resource Groups
Recognition and rewards programs