Assistant Director of Catering & Convention Services

Omni Hotels & Resorts • Tucson, AZ

2d • Onsite

About The Position

The Assistant Director of Catering & Convention Services supports Catering & Convention Services in leading the overall Catering and Convention Services operation to ensure exceptional guest experience, operational excellence, and revenue growth. This role provides strategic leadership and daily oversight of Catering Sales Managers, Convention Services Managers, Coordinators, and Event Concierge teams while ensuring flawless execution of meetings, conferences, weddings, social events, and catered functions.
The ideal candidate is a dynamic hospitality leader with strong sales, event management, operational, and leadership capabilities who thrives in a fast-paced luxury resort environment. This individual must balance revenue generation, client satisfaction, team development, and operational efficiency while maintaining Omni’s standards of excellence.

Requirements

• Bachelor’s degree preferred.
• Minimum 5 years progressive hotel experience in Catering Sales, Convention Services, or Events leadership.
• Luxury resort or large convention hotel experience preferred.
• Proven leadership experience managing high-performing teams.
• Strong sales, negotiation, presentation, and contract management skills.
• Strong understanding of banquet operations, culinary concepts, and Food & Beverage service.
• Advanced knowledge of event planning, convention services, and group operations.
• Strong forecasting, budgeting, and revenue management understanding.
• Excellent communication and interpersonal skills with a guest-centric approach.
• Ability to work effectively under pressure while managing multiple priorities simultaneously.
• Strong problem-solving, organizational, and decision-making skills.
• Proficiency in Microsoft Office Suite and Delphi/FDC systems required.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Ability to stand/walk for extended periods and lift up to 40 lbs as needed.

Responsibilities

• Assist in the daily leadership and management of the Sales, Catering and Convention Services departments.
• Supervise, mentor, train, and motivate Catering Managers, Convention Services Managers teams.
• Support onboarding, training plans, coaching, performance management, and professional development initiatives.
• Foster a collaborative and service-focused culture across all departments.
• Conduct and/or participate in departmental meetings, BEO meetings, resume meetings, and forecasting sessions.
• Participate in recruitment, interviewing, and hiring processes for departmental team members.
• Actively solicit and develop local resort memberships and HOA associations for incremental revenues.
• Negotiate contracts and close catering and event opportunities to maximize hotel revenues.
• Drive catering revenue growth through upselling techniques, menu enhancements, and strategic pricing.
• Ensure Food & Beverage minimums are achieved while maintaining profitability and protecting guest value.
• Maximize utilization of meeting and event space to optimize overall hotel revenue performance.
• Collaborate with Sales, Revenue Management, and Operations teams on forecasting and business strategy.
• Oversee planning and execution of complex group programs, meetings, conferences, and catered events.
• Ensure seamless communication of all event details to operational departments through accurate BEOs and resumes.
• Review event documentation daily to proactively identify and resolve operational challenges.
• Conduct site inspections and physically verify function setups to ensure client expectations are exceeded.
• Coordinate support services including audiovisual, décor, entertainment, floral, transportation, and specialty vendors.
• Maintain strong relationships with outside vendors and partners supporting group business.
• Build strong client relationships to ensure repeat business and long-term partnerships.
• Communicate directly with clients throughout planning and execution phases to ensure flawless experiences.
• Resolve guest concerns and operational issues quickly and professionally.
• Utilize Medallia and Meeting Planner feedback to drive continuous improvement initiatives.
• Collaborate with operational leaders to create action plans that improve guest satisfaction scores.
• Assist with forecasting, budgeting, productivity tracking, and departmental financial management.
• Maintain accurate records and reporting within Delphi and related systems.
• Ensure compliance with company policies, safety standards, liquor laws, and health regulations.
• Maintain thorough knowledge of hotel facilities, meeting space capacities, banquet operations, and event capabilities.
• Support special projects and strategic initiatives as assigned by leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree