Banquets Manager

MDM Group Marriotts•Miami, FL

2h•$65,000 - $75,000•Onsite

About The Position

The Assistant Director of Banquet Operations works together with the Director to oversee the daily activities of the Banquet Department and staff. Ensures the highest level of service by executing the requirements of events based on catering service standards. Drives customer satisfaction and capitalizes on revenue up-sell opportunities during the Event Phase of a function. Acts as a liaison for the banquet department between Sales, Event Planning, Event Services, Event Technology, and the Banquet Culinary team maintaining open lines of communication to provide guests the highest level of service.

Requirements

Previous Banquet Experience required
Effective sales skills to up-sell products and services
Knowledge of menu planning, food presentation, and banquet and event service operations
Broad understanding of facility management (sanitation, maintenance and operations)
Knowledge of overall hotel operations as they affect department
Knowledge of purchasing, inventory controls, supplies and equipment
Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling
Strong communication skills (verbal, listening, writing)
Effective conflict management skills
Strong customer and associate relation skills
Effective coaching and development skills
Strong organization skills
Ability to use standard software applications and hotel systems
Effective decision making skills
Effective influence skills
Strong problem-solving skills
Good presentation and platform skills
Good training/facilitator skills
Ability to effectively manage labor productivity
Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
High School Diploma or equivalent required

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Sets goals and delegates tasks to improve departmental performance. Monitors progress and leads discussion with staff each period.
Projects supply needs for the department, (e.g., china, glass, buffet presentations, props). Manages departmental inventories and maintains equipment.
Uses banquet beverage Use records to control liquor costs and manage the banquet beverage perpetual inventory.
Applies knowledge of all laws, as they relate to an event.
Conducts monthly department meetings with the Banquet team.
Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
Schedules banquet service staff to forecast and service standards, while maximizing profits.
Assists team in developing lasting relationships with groups to retain business and increase growth.
Maintains established sanitation levels.
Adheres to and reinforces all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).
Communicates and executes departmental and hotel emergency procedures and ensures staff are trained in safety procedures.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.
Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
Interviews and hires Banquet team members with appropriate skills.
Ensures a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Ensures associates are cross-trained to support successful daily operations.
Uses all available on the job training tools for associates. Supervises on-going training initiatives and conducts training when appropriate.
Communicates performance expectations in accordance with job descriptions for each position.
Conducts associate performance appraisals and provides feedback as needed.
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
Actively solicits associate feedback, utilizes and "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns. Brings issues to the attention of the department manager and Human Resources as necessary.
Administers associate progressive discipline procedures. Ensures hotel policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance and produce desired results.
Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program.
Effectively up-sells products and services throughout the event phase.
Participates in customer site inspections and assists with the sales process when necessary.
Participates in the management of department's controllable expenses to achieve or exceed budgeted goals. Manages department controllable expenses to achieve or exceed budgeted goals.
Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance. Manages payroll administration.
Understands the impact of department's operation on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensures accurate customer billing for banquet events.
Performs other duties as assigned to meet business needs.
Supports and conducts activities to drive financial results, guest satisfaction, human capital index and market share.
Directs daily activities of banquet operations and coordinates with Event Planning, hotel departments, and customer to ensure successful execution of events. Ensures compliance with Marriott Operating Standards to maintain brand integrity.
Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events. Ensures Banquet Operations associates strive to meet or exceed customer expectations. Helps build customer loyalty through product and or service excellence.
Hires, develops and retains a diverse workforce to deliver excellent products and services. Sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.
Maximizes revenue by up-selling products and services to event planners and attendees during the event phase.
Supports the management of the Banquet Operations budget to achieve or exceed budget expectations. Monitors wages and expenses and recommends adjustments as needed to achieve goals.