Banquets Manager - Greensburg

Hotel•Greensburg, PA

2d•Onsite

About The Position

The Banquet Manager is responsible for planning and coordinating the delivery of all food and beverage for Banquet functions held throughout the Casino and event space, while maintaining the standards prescribed by management. The position is primarily concerned with front of house activities and the operational coordination, directing, and overseeing all aspects of a banquet or event, including set-up, menu selection and food presentation, serving, and clean-up, while focusing on detail, quality presentation, and customer service.

Requirements

Must be RAMP and Serv-Safe certified.
Requires thorough knowledge of restaurant/bar practices and procedures.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must be able to work in smoke-filled environments.
Must have full working knowledge of POS.
Must be able to obtain and maintain licensure as required by The State Gaming Agency for the position.
Must have knowledge of approved Responsible Gaming Program.
Required to work nights, weekends, and/or holidays.
High school diploma or equivalent required.
Handling, carrying or lifting items weighing up to 50 pounds.
Ability to withstand physical demands, such as standing and walking briskly for extended periods of time; pushing, pulling, stooping, bending and squatting continuously throughout shift.

Nice To Haves

Some college preferred.
A degree in hospitality or business management is preferred.

Responsibilities

Achieve budgeted food sales, beverage sales, and labor costs.
Achieve maximum profitability and overall success by controlling costs and quality of service.
Liaise with the Banquet Sous Chef to ensure client needs and requirements are met.
Complete weekly staff schedules to ensure adequate and consistent levels of service.
Manage all aspects of banquet staff supervision, including hiring, training, coaching, disciplining, and reviewing.
Review and ensure compliance of all room set-ups in accordance with company standards.
Complete Banquet Bar Requisitions and control policies.
Control Banquet inventory, including china, cutlery, glassware, linen, décor, and equipment.
Complete function banquet checks accurately and in a timely fashion.
Assist in the preparation of forecast and actual budget function sheets.
Complete forecast and actual budget function sheets, weekly payroll, and gratuity input.
Maintain records for inventory, labor cost, food cost, and other Cost of Sales.
Follow proper purchasing and requisitioning procedures.
Attend and participate in weekly 1:1 meetings and Director of Food and Beverage meetings.
Assist Sous Chef in menu planning and pricing.
Provide labor costing information for Function Summary.
Coordinate with other staff and departments to arrange for the delivery of requested services.
Ensure quality of event set-up by inspecting event set-up prior to guest arrival, ensuring client specifications have been met.
Greet customers upon arrival, maintain presence during the function, present/settle billing, and review for satisfaction with the client post-event.
Maintain constant communication with guests and on-site contacts to ensure all expectations are met or exceeded.
Supervise clearing and post-function clean-up and the handling, storage, and security of all catering service equipment.
Ensure all china, silverware, linen, etc., are returned to their proper locations after each event.
Maintain clean and orderly back areas, pre-function areas, and storage areas.
Follow up each function by completing a Function Critique and submitting it to the Director of F&B and Sous Chef.
Continuously evaluate strategies and ideas for enhancements to benefit the guests.
Timely completion of Collateral Administrative requirements.
Participate in monthly department meetings.
Ensure compliance with all regulatory controls and the State Gaming Control Agency.
Apply knowledge of safety procedures to ensure employee and guest safety.
Maintain company operating standards.
Demonstrate professionalism that reflects the brand and company values.
Extend compliments in accordance with the property comp matrix.