Assistant Director for Training

University of Texas at Austin • Austin, TX

24d • Onsite

About The Position

The University of Texas at Austin's Facilities Services department is seeking an Assistant Director for Training to manage training, quality assurance, and process improvement programs within Custodial Services. This is a full-time, exempt position with a 40-hour work week, located in Austin, TX. The role involves leading a large department of 449 members across various shifts and requires occasional travel. The University offers competitive pay and a comprehensive benefits package, including health, dental, vision, and life insurance, generous paid time off, retirement plans with employer matching, flexible spending accounts, professional development opportunities, and employee discounts. The hiring decision is contingent upon a security background check and an acceptable driver's rating.

Requirements

• Bachelor's Degree.
• Relevant supervisory experience.
• Experience training frontline employees.
• Proficient in Microsoft Office, including Outlook, Teams, Excel, Word, and PowerPoint.
• Demonstrated excellent verbal and written communication skills.
• Ability to work effectively in teams and as an individual contributor.
• Demonstrated ability to work collaboratively.
• Professional demeanor.
• Must have a valid driver's license and an acceptable driving record.
• Relevant education and experience may be substituted as appropriate.

Nice To Haves

• Bachelor's Degree in a related field.
• More than five years of supervisory experience in a large facilities or production organization.
• Management of a training organization composed of multiple trainers.
• Professional certification in training or training management.
• Experience in the OS1 Cleaning Program and familiarity with work loading and process compliance.
• Project management proficiency.
• Quality assurance experience.
• Demonstrated experience in training workforce.
• Proficiency in multiple languages such as English, Spanish, ASL, French, Swahili, Kinyarwanda, Portuguese, and Vietnamese.

Responsibilities

• Organize and direct subordinate staff, develop and communicate performance metrics, and attend meetings.
• Plan, coordinate, and evaluate training, assess training needs, develop, write, review, present, and document various trainings, communications, and staff development programs. Be willing to teach a group of employees and occasionally work varying shifts (day, evening, weekends) and in excess of eight hours.
• Plan, coordinate, and direct a quality assurance program to ensure cleaning services meet established standards, interpret quality assurance philosophy, develop new approaches to solve problems, and keep the management team informed of significant issues and actions.
• Gather information to evaluate current work processes, determine workflow, time requirements, costs, and duration. Develop strategies and programs to improve productivity and efficiency, and aid employee teams in building cohesiveness and improving results.
• Ensure maintenance of training records, edit and publish information such as presentations, training schedules, newsletters, reports, and operating procedures. Coordinate training with other University of Texas organizations and departments.
• Train instructors, inspectors, analysts, and supervisory staff in areas like New Employee Orientation, on-the-job training, cleaning processes, and department policies. Coordinate the department's training-related travel.

Benefits

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation (8 hours/month)
• Paid holidays (10+/year)
• Sick time (8 hours/month)
• Longevity pay
• Teachers Retirement System of Texas, a defined benefit retirement plan, with 8.25% employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning
• Professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level