Assistant Director, Conduct and Care (Student Services Professional IV)

CSU Careers•Fullerton, CA

1d•Onsite

About The Position

The Assistant Director for Residential Conduct and Care provides leadership and oversight for the residential conduct process, care coordination efforts, and academic support initiatives within Housing and Residential Engagement at California State University, Fullerton. The role supports a safe, inclusive, and educational residential community and leads proactive support and intervention for student residents in distress or whose behavior may raise concerns. Its approach is grounded in restorative practices, student development theory, and motivational interviewing, with an emphasis on compassionate, student-centered support. The Assistant Director directly oversees Residential Engagement Hearing Officers (Community Coordinators), manages conduct- and care-related case management systems, and leads related departmental training and strategic initiatives. The position also ensures Community Coordinators intentionally and effectively support the academic success of student leaders and residents. In addition, the Assistant Director contributes to department-wide training, assessment, planning, crisis response, and cross-campus collaboration, and serves on the Housing and Residential Engagement leadership team. This is not a live-on or live-in position. Other duties may be assigned.

Requirements

Bachelor’s degree or equivalent from an accredited four-year college or university in a related field, plus upper-division or graduate coursework in counseling techniques, interviewing, and conflict resolution.
Four years of professional student services work experience, including advising students individually and in groups and analyzing and resolving complex student services problems.
A master’s degree in counseling, clinical psychology, social work, or a job-related field may substitute for one year of professional experience.
A doctoral degree and appropriate internship or clinical training in a relevant field may substitute for two years of professional experience.
Thorough knowledge of the policies, procedures, and practices of the assigned program area, or ability to acquire this knowledge quickly.
General knowledge of Student Services programs outside the assigned program area; public administration principles and methods, including organizational, personnel, and fiscal management; and advanced statistical and research methods.
Ability to carry out complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; and select appropriate actions and techniques for sensitive personal interactions.
Ability to reason logically, analyze and solve organizational and operational problems, and plan, coordinate, and initiate actions to implement administrative or group decisions and recommendations.
Ability to analyze complex organizational, policy, or procedural problems, evaluate data, draw conclusions, and project consequences of alternative courses of action.
Ability to understand organizational roles, responsibilities, relationships, motivations, and goals.
Ability to establish and maintain effective, cooperative working relationships, including in situations involving denial of requests or persuading others to accept a different point of view.
Satisfactory completion of a background check, including a criminal records check.
Valid California driver’s license.

Nice To Haves

Master’s degree in Higher Education, Student Affairs, College Counseling, Counseling, Social Work, Educational Leadership, Student Development, or a closely related field.
Three or more years of professional experience in residential education, residential engagement, housing and residence life, student conduct, or student care and support.
Previous live-in professional experience within university housing.
Experience serving as a student conduct hearing officer and managing complex or high-level student conduct cases.
Experience coordinating student care, behavioral intervention, case management, and campus referral processes.
Experience supervising and developing professional staff responsible for student conduct, care coordination, crisis response, or residential education.
Experience using Maxient or a comparable student conduct and case management system.
Experience applying restorative practices, motivational interviewing, trauma-informed approaches, and student development theory in conduct and care processes.
Experience participating in an on-call rotation and responding to critical incidents involving student safety, wellness, and behavioral concerns.
Experience developing educational sanctions, preventative programming, protocols, procedures, and staff training related to student conduct and care.
Experience with program assessment, data analysis, strategic planning, and institutional reporting related to student conduct, care, and wellness.

Responsibilities

Lead and oversee the residential conduct process, care coordination efforts, and academic support initiatives.
Provide leadership for proactive support and intervention for residents in distress and residents whose behavior may raise concerns.
Directly oversee Residential Engagement Hearing Officers (Community Coordinators).
Manage conduct- and care-related case management systems.
Lead departmental training and strategic initiatives related to conduct and care.
Ensure Community Coordinators support the academic success of student leaders and residents through intentional, inclusive, and effective guidance and accountability.
Contribute to department-wide training, assessment, and planning.
Participate in crisis response and cross-campus collaborations.
Serve as a member of the Housing and Residential Engagement leadership team.
Support move-in and move-out events on weekends and after hours, campus enrollment events, and emergency or crisis response as needed.
Perform other duties as assigned.