Assistant Director, Conduct and Care (Student Services Professional IV)

California State University, Fullerton•Fullerton, CA

2d•$6,320 - $9,014•Onsite

About The Position

The Assistant Director for Residential Conduct and Care helps foster a safe, inclusive, and educational residential community for student residents. Reporting to the Associate Director of Residential Engagement, the position provides leadership and oversight for the residential conduct process, care coordination, and academic support initiatives within Housing and Residential Engagement. The role leads proactive support and intervention for residents in distress or whose behavior raises concern, using restorative practices, student development theory, motivational interviewing, and a compassionate, student-centered approach. The Assistant Director directly oversees Residential Engagement Hearing Officers (Community Coordinators), manages conduct- and care-related case management systems, and leads related departmental training and strategic initiatives. The position supports Community Coordinators in promoting the academic success of student leaders and residents, with guidance and accountability to help ensure those efforts are intentional, inclusive, and effective. The Assistant Director also contributes to department-wide training, assessment, planning, crisis response, and cross-campus collaboration, and serves on the Housing and Residential Engagement leadership team. This is not a live-on or live-in position. Other duties may be assigned.

Requirements

Bachelor’s degree or equivalent from an accredited four-year college or university in a related field, plus upper-division or graduate coursework in counseling techniques, interviewing, and conflict resolution.
Four years of professional student services work experience, including advising students individually and in groups and analyzing and resolving complex student services problems.
A master’s degree in counseling, clinical psychology, social work, or a job-related field may substitute for one year of professional experience; a doctoral degree and appropriate internship or clinical training in a relevant field may substitute for two years.
Thorough knowledge of the policies, procedures, and practices of the assigned program area, or the ability to acquire this knowledge quickly.
General knowledge of Student Services programs outside the assigned area; public administration principles and methods, including organizational, personnel, and fiscal management; and advanced statistical and research methods.
Ability to carry out complex assignments without detailed instructions; advise students on varied and complex matters; and determine appropriate actions and techniques in sensitive interactions.
Ability to reason logically; analyze and solve organizational and operating problems; plan and coordinate actions to implement decisions; and analyze complex organizational, policy, or procedural problems using data and evaluation.
Ability to understand organizational roles, responsibilities, relationships, motivations, and goals, and to maintain effective, cooperative working relationships, including when denying requests or persuading others to accept a different point of view.
Valid California driver’s license.
Satisfactory completion of a required background check, including a criminal records check.

Nice To Haves

Master’s degree in Higher Education, Student Affairs, College Counseling, Counseling, Social Work, Educational Leadership, Student Development, or a closely related field.
Three or more years of professional experience in residential education, residential engagement, housing and residence life, student conduct, or student care and support.
Previous live-in professional experience within university housing.
Experience serving as a student conduct hearing officer and managing complex or high-level student conduct cases.
Experience coordinating student care, behavioral intervention, case management, and campus referral processes.
Experience supervising and developing professional staff responsible for student conduct, care coordination, crisis response, or residential education.
Experience using Maxient or a comparable student conduct and case management system.
Experience applying restorative practices, motivational interviewing, trauma-informed approaches, and student development theory to conduct and care processes.
Experience participating in an on-call rotation and responding to critical incidents involving student safety, wellness, and behavioral concerns.
Experience developing educational sanctions, preventative programming, protocols, procedures, and staff training related to student conduct and care.
Experience with program assessment, data analysis, strategic planning, and institutional reporting related to student conduct, care, and wellness.

Responsibilities

Lead and oversee the residential conduct process, care coordination efforts, and academic support initiatives.
Lead proactive support and intervention for student residents in distress and residents whose behavior may cause concern.
Directly oversee Residential Engagement Hearing Officers (Community Coordinators).
Manage conduct- and care-related case management systems.
Lead departmental training and strategic initiatives related to conduct and care.
Guide and hold Community Coordinators accountable for supporting the academic success of student leaders and residents through intentional, inclusive, and effective efforts.
Contribute to department-wide training, assessment, and planning.
Participate in crisis response and cross-campus collaborations.
Serve as a member of the Housing and Residential Engagement leadership team.
Support move-in and move-out events, including weekend and after-hours events, campus enrollment events, and emergency or crisis response as needed.
Perform other duties as assigned.