Assistant Dental Office Manager

Aspen Dental•Cincinnati, OH

14d•$19 - $22

About The Position

The Assistant Dental Office Manager, called an Operations Lead at Aspen Dental, performs daily front-office duties and supports the practice Manager. The role helps create positive patient impressions and build trust and loyalty while providing patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards. The position includes an eight-week training program and collaboration with the dental team to support exceptional patient care.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of varied ages and backgrounds.
Analytical thinking and an emphasis on using data.
Organized and detail oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other dental team members to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, and verify insurance payments and collections.
Under the Manager’s direction, supervise and reinforce daily tasks and priorities for the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments and collections, balance nightly deposits, and process credit cards.
Complete additional tasks assigned by the Manager.