Assistant Dental Office Manager

Aspen Dental Management•Somersworth, NH

About The Position

The Assistant Dental Office Manager, called an Operations Lead at Aspen Dental, performs daily front-office duties to create positive patient experiences and build trust and loyalty. The role reports to the Manager and supports the non-clinical team by reinforcing daily tasks and priorities. New hires participate in an eight-week training program. The position is full-time and pays $24–$26 per hour. Aspen Dental-branded practices are independently owned and operated by licensed dentists, and receive non-clinical business support services from Aspen Dental Management, Inc.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate, high-quality patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other dental team members to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, verify insurance payments, and collect payments.
Under the Manager's direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments, collect payments, balance nightly deposits, and process credit cards.
Perform additional tasks assigned by the Manager.