Assistant Dental Office Manager

Aspen Dental Management • Middletown, NY

1d

About The Position

At Aspen Dental, the Assistant Dental Office Manager, called an Operations Lead, helps with daily front-office operations and creates positive patient experiences that build trust and loyalty. The position reports to the Manager and includes an eight-week training program. The role supports patient care, non-clinical team priorities, appointment scheduling, practice data review, insurance payment verification, collections, nightly deposits, and credit card processing. Aspen Dental-branded practices are independently owned and operated by licensed dentists and receive non-clinical business support services from Aspen Dental Management, Inc.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
• Analytical thinking and an ability to leverage data.
• Organized and detail-oriented.

Nice To Haves

• College degree preferred.

Responsibilities

• Provide compassionate patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Collaborate with other dental team members to provide exceptional patient care.
• Consult with patients about treatment options provided by the clinical team and verify insurance payments and collections.
• Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
• Review day-to-day data to evaluate its impact on the practice.
• Oversee scheduling and confirmation of patient appointments.
• Verify insurance payments and collections, balance nightly deposits, and process credit card payments.
• Perform additional tasks assigned by the Manager.

Benefits

• Paid time off.
• Health, dental, and vision benefits.
• 401(k) savings plan with match.
• Career development and growth opportunities.
• Flexible scheduling.
• Free continuous learning through TAG U.
• Best-in-class training program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED