Assistant Customer Service Manager

C&S Wholesale Grocers•Menasha, WI

14d•Onsite

About The Position

The Assistant Customer Service Manager helps create a positive, lasting impression for customers and assists the Customer Service Manager as a goodwill ambassador. The role requires accuracy, honesty, patience, and stamina. It supports front-end customer service, associate performance, store procedures, and day-to-day department operations.

Requirements

High school diploma in General Studies.
Very strong customer service, communication, management and leadership, decision-making, and conflict-management skills.
Ability to manage multiple tasks.
Working knowledge of front-end operations and ability to make decisions and provide effective leadership.
Working knowledge of store systems, including POS, receiving, LMS, and pallet jack certification.
Ability to stand, walk, lift or carry loads up to 35 pounds, stoop, reach, handle items, talk, and hear.

Nice To Haves

One to two years of previous retail experience in the front-end area is preferred.

Responsibilities

Provide outstanding customer service and customer relations at the front end, while monitoring associate appearance and behavior and maintaining acceptable service levels.
Train and coach associates to support consistent performance and deliver quality service that exceeds customer expectations during all hours of operation.
Respond quickly and effectively to customer concerns while following standard operating procedures.
Perform customer intercepts to verify customer satisfaction.
Follow and enforce all RCS procedures.
Help control store shrink by monitoring cashier product handling and ringing or scanning techniques, file maintenance performance, and shrink-control procedures.
Prepare the weekly schedule for front-end associates.
Complete front-end merchandising and ensure associates are informed and trained about promotions.
Ensure merchandise returns are fulfilled throughout the day.
Maintain a clean and safe environment by enforcing safety, sanitation, and operations policies.
Maintain a friendly, professional, and organized image throughout front-end areas, including the parking lot, vestibule, and checkouts.
Prepare and retain reports and logs for store audits and state inspections.
Maintain front-end supplies, place orders when needed, and track inventory such as receipt tape, bags, paid stickers, and rain check slips.
Perform special store-level tasks and projects assigned by the Customer Service Manager and store manager.