Assistant Customer Service Manager
About The Position
The Assistant Customer Service Manager supports front-end operations at Albertsons Companies, helping deliver fast, friendly, and accurate checkout service and achieve store performance goals. This is a fast-paced, customer-facing role focused on customer satisfaction, operational consistency, checkout efficiency, and supporting the development of front-end associates. The role assists with coordinating daily front-end activities, customer service programs, staffing and service coverage, cash handling, inventory and supplies, labor planning, compliance, reporting, and associate training. The Assistant Customer Service Manager assumes responsibility for front-end operations when the Customer Service Manager is absent. The position requires flexible availability, including evenings, weekends, and holidays, and the ability to stand, move, lift, carry, or push objects as needed. Travel is not required.
Requirements
- Strong customer-service focus and a professional team presence.
- Effective communication, coaching, and collaboration skills.
- Strong organization, prioritization, and planning abilities.
- Ability to remain composed in fast-paced, customer-facing environments.
- Knowledge of front-end operations and customer service execution.
- Knowledge of cash handling, reconciliation, and compliance practices.
- Knowledge of labor planning, scheduling, and service coverage.
- Safety awareness and loss-prevention support skills.
- Knowledge of front-end systems, registers, and store operations.
- Knowledge of cash handling procedures, security protocols, and transaction policies.
- Knowledge of scheduling tools and basic computer applications.
- Ability to review service metrics, cash variance, and performance trends.
- Ability to train, coach, and support associate development.
- Ability to stand, move, lift, carry, or push objects as required.
- Ability to operate and troubleshoot front-end equipment.
- Flexible availability, including evenings, weekends, and holidays.
- Reliable attendance and compliance with company policies, safety standards, and the Code of Business Conduct.
Responsibilities
- Assist in overseeing and coordinating front-end operations to provide fast, friendly, and accurate checkout service.
- Support customer service programs and respond to customer concerns in a timely, professional manner.
- Provide checkout support, including register functions and customer assistance.
- Support front-end scheduling, service levels, and daily operations.
- Maintain cleanliness, organization, and a positive front-end environment.
- Assist with cash handling, including tills, safe counts, reconciliation, refunds, and transactions.
- Help monitor inventory and order front-end supplies and materials.
- Assist with hiring, training, coaching, and developing front-end associates and supervisors.
- Support department labor planning, budgeting, and expense control.
- Support compliance with company policies, safety standards, and operational procedures.
- Complete daily reports, payroll processes, and required documentation.
- Assume responsibility for front-end operations when the Customer Service Manager is absent.
Benefits
- Competitive wages paid weekly
- Associate discounts
- Medical benefits for eligible associates
- Dental benefits for eligible associates
- 401(k) and other financial well-being benefits for eligible associates
- Vacation, holiday, and sick pay, subject to eligibility
- Training, career growth, and development
- Inclusive work environment
- Benefits may include vision insurance, disability insurance, life insurance, PTO/vacation pay or flexible time off, paid holidays, bereavement pay, and retirement benefits
- May be eligible for a quarterly bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
