Assistant Customer Service Manager

Dorothy Lane Market • Mason, OH

14d • Onsite

About The Position

Dorothy Lane Market is seeking an enthusiastic, dedicated Assistant Customer Service Manager to help lead the Front End team and support the day-to-day operations of the Mason Front End. The position focuses on providing friendly, efficient customer service and creating a welcoming shopping experience. The role is full-time, includes some evening shifts, and requires weekend availability. Training will take place at one or more existing stores.

The Assistant Customer Service Manager helps build and develop a strong team, demonstrates servant leadership, and serves as a positive role model for cashiers and carry-outs. The position also supports hiring, training, scheduling, and collaboration with other departments when additional help is needed.

Requirements

• Cashier experience.
• Previous customer service and leadership experience.
• Outstanding customer service skills.
• Strong, proactive problem-solving skills.
• Strong phone etiquette and computer skills.
• Good working understanding of DLM operations and passion for the company culture.
• Willingness to learn about and taste great food.
• Willingness to practice DLM Team Values: Be Honest, Safe, Helpful, and Hard-Working.
• Must be at least 18 years old.
• Availability for holiday and weekend schedules.
• Willingness to work a variety of shifts.
• Ability to stand for long periods of time.
• Ability to lift up to 40 lbs.

Responsibilities

• Assist with day-to-day operations management of the Mason Front End.
• Provide excellent customer service.
• Resolve customer issues and inquiries in a timely manner.
• Help build a strong team and demonstrate servant leadership.
• Serve as a positive role model for cashiers and carry-outs.
• Assist with hiring, training, and developing new DLM associates in Mason.
• Assist with Front End scheduling and collaborate with other departments when help is needed.
• Perform other duties as assigned.

Benefits

• Flexible schedules.
• Associate discounts and lunch specials.
• Wellness programs.
• Tuition reimbursement.
• Opportunities for cross-training and advancement.
• Eligible associates may receive paid time off and holiday pay.
• Eligible associates may receive comprehensive medical, dental, and vision coverage.
• Eligible associates may receive a 401(k) with employer match.
• Eligible associates may receive an Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed