Barista

Areas USA, Inc•Houston, TX

27d

About The Position

The Assistant Concept Manager works in Operations and reports to the Concept Manager. The role provides courteous, knowledgeable, outstanding customer service through excellent product knowledge and barista skills. It prepares beverages to the store’s highest standards and maintains a commitment to the quality of the goods the store offers. Beverage preparation may involve attention to espresso grind, tamp pressure, shot-pulling speed, milk temperature, and serving-cup selection. The position is classified as non-exempt. The role also supports store operations by following health, safety, sanitation, cash-handling, inventory, merchandising, stocking, storage, and cleaning standards. It contributes to sales and profit goals while communicating professionally with customers and team members.

Requirements

High school diploma or General Education Degree (GED).
Customer service experience required.
Ability to learn quickly.
Effective oral communication skills.
Strong interpersonal skills.
Ability to work as part of a team.
Ability to build relationships.
Ability to demonstrate an enthusiastic work ethic.
Ability to deliver excellent customer service.

Nice To Haves

Some coffee experience preferred.

Responsibilities

Welcome and connect with every customer.
Discover customer needs and suggest products to enhance service and meet sales goals.
Offer customer demonstrations and samples using brewing equipment.
Create opportunities for customers to interact with products.
Respond to customer needs and thank every customer.
Prepare beverages to established standards.
Follow health, safety, and sanitation guidelines for products and work areas.
Follow store policies and procedures for operational flow at each station.
Merchandise, stock, rotate, and store products according to standards.
Perform cleaning tasks in accordance with duty rosters and cleaning standards.
Present oneself professionally and communicate clearly with customers and team members.
Follow cash-handling procedures and cash-register policies.
Follow inventory stocking and recording guidelines.
Contribute to store goals for increasing sales and improving profits.