Assistant Community Manager - Griffin Durham

Greystar • Durham, NC

2d • $21 - $23 • Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of Griffin Durham, a stabilized, 182-unit mid-rise community in Durham, North Carolina. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and recording and tracking financial activity in property management software.

The position also supports resident satisfaction and retention, lease enforcement and collections, vendor payment processing, move-outs, and eviction procedures. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, organizing and delegating work and coordinating with maintenance. The role may also support leasing and marketing activities and assist with owner relationships.

Requirements

• At least 1–3 years of relevant experience in residence life and/or property management.
• Understanding of lease terms, lease enforcement, and collections.
• Excellent written and verbal communication skills.
• Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
• Hold licenses and/or certifications required by applicable state and local jurisdictions.
• Valid driver’s license to drive a golf cart on the property.
• Proficiency with internet, word processing, spreadsheet, and database management programs.
• Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

• Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

• Collect and post rent, fees, and other payments; prepare bank deposits and financial reports; reconcile bank accounts; and process invoices and payables.
• Use property management software to record transactions, complete required updates and backups, and maintain system integrity.
• Review resident files and accounting records for unpaid balances and late fees, communicate with residents, pursue delinquencies, and enforce leases.
• Review vendor, contractor, and service provider invoices; reconcile charges with work performed or products purchased; obtain approvals; code charges; and coordinate related communications.
• Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings or eviction proceedings as required.
• Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
• Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues.
• Serve as on-site supervisor in the Community Manager’s absence by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
• Support the client/owner relationship through meetings, community tours, performance updates, and responses to owner requests.
• May assist leasing and marketing by greeting prospects, gathering guest-card information, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.

Benefits

• Medical, dental, vision, disability, and life insurance; low or free basic medical coverage for employee-only coverage.
• Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service and additional vacation accrued with tenure.
• Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
• Six-week paid sabbatical after 10 years of service and every five years thereafter.
• 401(k) with company match up to 6% of pay after six months of service.
• Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed