Assistant Community Manager - Griffin Durham

Greystar Management Services•Durham, NC

1d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the Griffin Durham apartment community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and recording and reporting financial activity through property management software. The position is based at Griffin Durham, a stabilized, 182-unit mid-rise community in Durham, North Carolina. The schedule is Monday through Friday, with rotating weekends. The Assistant Community Manager may act as the on-site supervisor when the Community Manager is absent and may support leasing and marketing. Team members work in an office environment and may also be exposed to outdoor conditions on the property. Local travel may be required for bank deposits, training, or other work-related needs; rare or occasional travel may be needed for meetings or training.

Requirements

At least 1 year of relevant experience; the posting specifies 1–3 years minimum in residence life and/or property management.
Relevant experience demonstrating community management, sales, marketing, and customer service capabilities sufficient to help manage apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate team work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively as part of a team.
Any licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Operate property management software, accurately enter required information, and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid balances and late fees, communicate with residents about outstanding balances, pursue delinquencies, and enforce lease terms to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices by reconciling work performed or products purchased, obtaining Community Manager approval, coding charges, and coordinating communications as needed.
Follow established eviction procedures and notice requirements, evict residents, and represent the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the Maintenance Supervisor, and managing operations in compliance with company policies and procedures.
Assist with the client/owner relationship by meeting with owners, conducting community tours, providing performance updates and information, and responding to owner requests.
May support leasing and marketing by greeting prospects, gathering information through Guest Cards, showing ready apartments and models, closing and obtaining lease deposits, and assisting with rental applications and credit verification.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite roles may be eligible for weekly, monthly, and/or quarterly bonus programs.