ASSISTANT COMMUNITY MANAGER - Chapman Crossings

Royal American Management•Houston, TX

20d•$17 - $18

About The Position

The Assistant Community Manager acts as the administrative assistant for the property under the direct supervision of the Community Manager. The role involves understanding company policies and procedures and helping implement them at the property. The Assistant Community Manager computes, classifies, and records numerical data to maintain complete financial records, while assisting with leasing, marketing, and resident relations. The position calls for excellent attendance and communication skills, the ability to build lasting business relationships, and professionalism. The role is part-time, with fewer than 30 hours per week, and is based at Chapman Crossings in Houston, Texas. The listed shift is days, with local travel as needed for business.

Requirements

High school diploma or equivalent.
Ability to perform all functions of a Leasing Consultant.
Ability to work a flexible schedule, including evenings and weekends.
Ability to travel for property business; must have a government-issued state ID or valid driver's license if required by Management based on location, property, or business needs.
Computer literacy.
Excellent customer service skills.
Strong written and oral communication skills.
Ability to work under multiple time constraints.
Ability to step in as acting Community Manager if needed.

Nice To Haves

Minimum of one year of property management experience preferred.
Experience in affordable housing, Tax Credit, HUD, and/or Rural Development preferred.
Proficiency in One Site preferred.

Responsibilities

Create a positive, welcoming, and supportive environment for residents, visitors, and community associates.
Assist the Community Manager in attracting, screening, and selecting prospective residents in accordance with applicable laws, regulations, and the established Resident Selection Criteria.
Maintain knowledge of market conditions affecting leasing and operations.
Assist the Community Manager in developing and executing apartment leasing marketing and advertising campaigns.
Assist with developing and implementing resident services programming.
Maintain rent collection procedures, including following up on delinquent accounts.
Deliver rent deposits to the bank and submit relevant documentation.
Assist with security deposit administration, including inspecting units to determine resident balances or refunds, preparing disposition letters, and processing returns.
Maintain familiarity with accounts payable procedures and requirements.
Assist in preparing the annual operating budget and work with the Community Manager to maintain budgetary guidelines.
Assist in monitoring landlord-tenant relations and mediate disputes when necessary.
Use maintenance software to enter and track service requests, and regularly review maintenance reports.
Inspect apartments for move-in condition and turnover status.
Inspect property grounds, office, community rooms, and other amenities to ensure they are clean and maintained.
Verify that contractors and vendors have Vendor Compliance approval before work begins, and monitor their activities once approved.
Perform other duties as requested by the supervisor.