Assistant Community Manager (Facilities Focused)

Twin Pines • Harlem, NY

1d • Onsite

About The Position

The Assistant Community Manager supports the Community Manager in daily property operations and is prepared to manage the property in the Community Manager’s absence. The role includes leasing support, resident services, and property-level administrative and financial accuracy, with a strong focus on facilities operations, maintenance, compliance, and asset preservation.

The position is based on-site at Wilson Houses in East Harlem, a NYCHA PACT development with 398 residential units across three high-rise buildings, a community center, parking, outdoor recreation areas, and landscaped grounds. Twin Pines Management provides property management services, emphasizing community engagement, resident satisfaction, and residents’ quality of life.

The Assistant Community Manager oversees facilities operations and service providers, maintenance programs and work orders, apartment turnover and vacancy readiness, regulatory inspection preparation, violation resolution, and the appearance and environmental services of the property. The role also supports capital planning, emergency response, risk management, and compliance with affordable housing and life-safety requirements.

Responsibilities

• Direct day-to-day facilities operations and maintain building assets, systems, and infrastructure.
• Supervise maintenance technicians, porters, janitorial personnel, contractors, engineers, and third-party service providers.
• Oversee work order administration, response times, completion rates, and resident satisfaction.
• Develop and monitor preventive, predictive, and corrective maintenance programs.
• Plan and oversee operation, maintenance, repair, and replacement of HVAC and ventilation, boilers and heating plants, domestic water, electrical distribution, elevators, roofing, building envelope components, fire alarm and suppression systems, emergency generators, access control, and security systems.
• Conduct facilities inspections and building condition assessments to identify risks and capital improvement needs.
• Maintain equipment inventories, service histories, warranties, maintenance records, and asset life-cycle documentation.
• Coordinate emergency maintenance responses, disaster preparedness, and after-hours service protocols.
• Monitor building performance, maintenance productivity, service-level compliance, and operational efficiency.
• Assist with capital planning, reserve studies, infrastructure improvements, and long-term asset preservation.
• Lead apartment turnover and make-ready programs to minimize vacancy downtime and support rental revenue.
• Develop turnover schedules and project timelines to meet company benchmarks.
• Coordinate unit inspections, repairs, painting, flooring replacement, cleaning, pest control, and vendor services.
• Conduct quality assurance inspections to ensure units meet occupancy standards and company presentation requirements.
• Conduct pre-NYCHA inspections and monitor unit-turn costs, contractor performance, completion rates, and budget adherence.
• Partner with leasing and site teams to accelerate occupancy and keep inventory market-ready.
• Implement process improvements to reduce turn times and increase operational efficiency.
• Lead inspection readiness for HUD NSPIRE, HQS, HPD, HDC, NYCHA, lender, investor, ownership, insurance, and agency inspections.
• Ensure continuous compliance with applicable federal, state, and local housing, facilities, and life-safety requirements.
• Conduct recurring building inspections, document deficiencies, and support their correction.
• Maintain readiness of common areas, mechanical and electrical rooms, roofs, grounds, vacant and occupied units, and life-safety systems.
• Monitor inspection scores, deficiency reports, corrective action plans, and compliance.
• Support compliance with HUD, LIHTC, Section 8, Fair Housing, and other affordable housing programs.
• Coordinate recurring testing, certifications, and inspections required by agencies and governing authorities.
• Oversee correction and removal of violations issued by NYCHA, HPD, DOB, FDNY, ECB/OATH, DEP, DHCR, and other regulatory agencies.
• Maintain violation-tracking systems and regulatory compliance records.
• Coordinate vendors, consultants, licensed professionals, and internal personnel to complete corrective work.
• Prepare and submit certifications, permits, supporting documentation, and closure requests for violation dismissal.
• Monitor regulatory deadlines and agency requirements, and conduct periodic audits to ensure issues are resolved timely.
• Support risk management initiatives to reduce liability exposure and improve operations.
• Oversee the appearance and cleanliness of lobbies, hallways, stairwells, basements, community spaces, mechanical rooms, roofs, refuse and compactor rooms, and exterior grounds.
• Manage landscaping, snow removal, seasonal maintenance, and exterior enhancements.
• Monitor housekeeping, sanitation, pest management, and waste removal services.
• Conduct routine property inspections and implement corrective action plans for environmental, housekeeping, and operational issues.

Benefits

• Medical, dental, and vision coverage, with PPO and HMO plan options.
• Flexible Spending Accounts for eligible healthcare and dependent care expenses.
• 401(k) retirement plan.
• Paid time off, including paid holidays, vacation, and sick time.
• Pre-tax commuter benefits for transit and parking expenses.
• Professional growth and development opportunities, including leadership development and regulatory and operational expertise.
• Mission-driven work supporting affordable housing communities across New York City.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed