Assistant Community Manager (Facilities Focused)

Twin Pines•New York, NY

1d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in daily property operations and is prepared to manage the property in the Community Manager's absence. This role focuses on leasing support, resident services, and administrative and financial accuracy at the property level. Wilson Houses, part of NYCHA’s PACT program, is located in East Harlem, Manhattan, and is intended to enhance the quality and affordability of housing for its residents. The development consists of a single campus with 398 residential units across three 20-story high-rise elevator buildings, each equipped with two elevators. A community center is attached to one of the buildings. The property also includes 52 surface parking spaces, one outdoor refuse collection area, two basketball courts, and open paved and landscaped areas. The property is owned by the New York City Housing Authority (NYCHA) and, through a 99-year leasehold established as part of the PACT transaction, is supported by a development team consisting of Hope Community and Apex Building Group. Twin Pines Management will provide property management services, with an overall focus on community engagement, resident satisfaction, and improving the quality of life for residents.

Requirements

Facilities Operations, Maintenance & Asset Preservation
Unit Turns & Vacancy Readiness Programs
Facilities Compliance, HUD NSPIRE & Regulatory Readiness
Violations, Risk Management & Government Agency Relations
Building Appearance, Grounds & Environmental Services

Nice To Haves

Experience with NYCHA's PACT program or similar public housing initiatives.
Familiarity with HUD NSPIRE, HQS, HPD, HDC, and other relevant housing regulations.
Proficiency in property management software.
Strong understanding of building systems and maintenance procedures.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities and work effectively under pressure.

Responsibilities

Direct day-to-day facilities operations across the assigned portfolio, ensuring all physical assets, building systems, and infrastructure are maintained to the highest operational standards.
Supervise maintenance technicians, porters, janitorial personnel, contractors, engineers, and third-party service providers.
Oversee work order administration, response times, completion rates, and resident satisfaction.
Develop and monitor preventive, predictive, and corrective maintenance programs for all buildings.
Manage the operation, maintenance, repair, and replacement planning of HVAC equipment and ventilation systems, boilers and heating plants, domestic water systems, electrical distribution systems, elevators and vertical transportation systems, roofing systems, building envelope components, fire alarm and suppression systems, emergency generators and backup systems, and access control and security systems.
Conduct routine facilities inspections and building condition assessments to identify operational risks and capital improvement needs.
Maintain equipment inventories, service histories, warranties, maintenance records, and asset life-cycle documentation.
Coordinate emergency maintenance responses, disaster preparedness initiatives, and after-hours service protocols.
Monitor building performance indicators, maintenance productivity, service-level compliance, and operational efficiencies.
Assist with capital planning, reserve studies, infrastructure improvements, and long-term asset preservation strategies.
Lead all apartment turnover and make-ready initiatives to minimize vacancy downtime and maximize rental revenue.
Develop turnover schedules and project timelines to ensure units are completed within established company benchmarks.
Coordinate inspections, maintenance repairs, painting, flooring replacement, cleaning, pest control, and vendor services.
Conduct quality assurance inspections to ensure units meet occupancy standards and company presentation requirements.
Conduct pre-NYCHA inspections in preparation of NYCHA.
Monitor unit turn costs, contractor performance, completion rates, and budget adherence.
Partner with leasing and site teams to accelerate occupancy and ensure inventory remains market-ready.
Implement process improvements designed to reduce turn times and increase operational efficiency.
Lead inspection readiness programs for HUD NSPIRE, HQS, HPD, HDC, NYCHA lender, investor, ownership, insurance, and agency inspections.
Ensure continuous compliance with all federal, state, and local housing, facilities, and life-safety regulations.
Conduct recurring building inspections to identify, correct, and document deficiencies.
Maintain ongoing readiness of common areas, mechanical rooms, electrical rooms, roof areas, grounds and exterior spaces, vacant units, occupied units, and life-safety systems.
Ensure immediate correction of life-threatening, severe, and health-and-safety issues.
Monitor inspection scores, deficiency reports, corrective action plans, and compliance status.
Support compliance with HUD, LIHTC, Section 8, Fair Housing, and other affordable housing programs.
Coordinate recurring testing, certifications, and inspections required by regulatory agencies and governing authorities.
Oversee the correction and removal of violations issued by NYCHA, HPD, DOB, FDNY, ECB/OATH, DEP, DHCR, and other regulatory agencies.
Maintain comprehensive violation-tracking systems and regulatory compliance.
Coordinate vendors, consultants, licensed professionals, and internal personnel to complete corrective work.
Prepare and submit certifications, permits, supporting documentation, and closure requests required for violation dismissal.
Monitor regulatory deadlines and agency compliance requirements to mitigate organizational risk.
Conduct periodic audits to ensure violations and compliance issues are resolved timely and effectively.
Support risk management initiatives designed to reduce liability exposure and improve operational safety.
Ensure exceptional property appearance, curb appeal, and building presentation.
Oversee maintenance and cleanliness of lobbies, hallways, stairwells, basements, community spaces, mechanical rooms, roof areas, refuse and compactor rooms, and exterior grounds.
Manage landscaping, snow removal, seasonal maintenance, and exterior enhancement projects.
Monitor housekeeping standards, sanitation programs, pest management services, and waste removal operations.
Conduct routine property inspections to ensure company appearance standards are consistently met.
Implement corrective action plans to address environmental, housekeeping, and operational deficiencies.