Assistant Community Manager (Facilities Focused)

Twin Pines • New York, NY

17h • $65,000 - $75,000 • Onsite

About The Position

The Assistant Community Manager (Facilities Focused) supports daily operations, resident experience, and the financial health of an affordable housing community operating under Project-Based Section 8 and LIHTC programs. Working closely with the Community Manager, this position is a visible presence for residents and an operational partner to the on-site team, supporting organized and responsive property operations.

The role has a strong facilities focus, overseeing building systems, maintenance operations, apartment turns, inspection readiness, regulatory compliance, violations, grounds, and environmental services. The position supports a Harlem residential campus comprising 984 units across eight 14-story elevator buildings, along with community and commercial spaces, parking, play areas, and landscaped and paved grounds. The campus is undergoing substantial rehabilitation through the NYCHA PACT Program, including grounds and elevator renovations and remediation and renovation of individual apartments.

The position is on-site and reports to the Community Manager. The stated salary range is $65,000–$75,000, plus a discretionary bonus.

Responsibilities

• Direct day-to-day facilities operations across the assigned portfolio and maintain physical assets, building systems, and infrastructure to high operational standards.
• Supervise maintenance technicians, porters, janitorial personnel, contractors, engineers, and third-party service providers.
• Oversee work order administration, response times, completion rates, and resident satisfaction.
• Develop and monitor preventive, predictive, and corrective maintenance programs.
• Manage operation, maintenance, repair, and replacement planning for building systems and equipment, including HVAC, boilers, water, electrical distribution, elevators, roofing, building envelope, fire and life-safety systems, generators, access control, and security systems.
• Conduct routine facilities inspections and building condition assessments to identify risks and capital improvement needs.
• Maintain equipment inventories, service histories, warranties, maintenance records, and asset life-cycle documentation.
• Coordinate emergency maintenance responses, disaster preparedness, and after-hours service protocols.
• Monitor building performance, maintenance productivity, service-level compliance, and operational efficiency.
• Assist with capital planning, reserve studies, infrastructure improvements, and long-term asset preservation strategies.
• Lead apartment turnover and make-ready initiatives to reduce vacancy downtime and support rental revenue.
• Develop turnover schedules and timelines to complete units within company benchmarks.
• Coordinate unit inspections, repairs, painting, flooring, cleaning, pest control, and vendor services.
• Conduct quality assurance inspections to confirm units meet occupancy standards and company presentation requirements.
• Conduct pre-NYCHA inspections in preparation for NYCHA.
• Monitor unit-turn costs, contractor performance, completion rates, and budget adherence.
• Partner with leasing and site teams to accelerate occupancy and maintain market-ready inventory.
• Implement process improvements to reduce turn times and increase operational performance.
• Lead inspection-readiness programs for HUD NSPIRE, HQS, HPD, HDC, NYCHA lender, investor, ownership, insurance, and agency inspections.
• Maintain compliance with applicable federal, state, and local housing, facilities, and life-safety requirements.
• Conduct recurring building inspections, identify deficiencies, and document corrective actions.
• Maintain inspection readiness in common areas, mechanical and electrical rooms, roof areas, grounds, vacant and occupied units, and life-safety systems.
• Ensure immediate correction of life-threatening, severe, and health-and-safety deficiencies.
• Monitor inspection scores, deficiency reports, corrective action plans, and compliance.
• Support compliance with HUD, LIHTC, Section 8, Fair Housing, and other affordable housing program requirements.
• Coordinate recurring testing, certifications, and inspections required by regulatory agencies and governing authorities.
• Oversee correction and removal of violations issued by NYCHA, HPD, DOB, FDNY, ECB/OATH, DEP, DHCR, and other agencies.
• Maintain violation-tracking systems and regulatory compliance records.
• Coordinate vendors, consultants, licensed professionals, and internal personnel to complete corrective work.
• Prepare and submit certifications, permits, supporting documentation, and closure requests for violation dismissal.
• Monitor regulatory deadlines and agency requirements and conduct periodic audits to help ensure timely resolution of violations and compliance issues.
• Support risk-management initiatives to reduce liability exposure and improve operational performance.
• Ensure property appearance, curb appeal, and building presentation meet expectations.
• Oversee maintenance and cleanliness of lobbies, hallways, stairwells, basements, community spaces, mechanical rooms, roof areas, refuse and compactor rooms, and exterior grounds.
• Manage landscaping, snow removal, seasonal maintenance, and exterior enhancements.
• Monitor housekeeping standards, sanitation programs, pest management services, and waste removal operations.
• Conduct routine property inspections and implement corrective action plans for environmental, housekeeping, and operational issues.

Benefits

• Medical, dental, and vision coverage, with PPO and HMO plan options.
• Flexible Spending Accounts for eligible healthcare and dependent-care expenses.
• 401(k) retirement plan.
• Paid time off, including paid holidays, vacation, and sick time.
• Pre-tax commuter benefits for transit and parking expenses.
• Professional growth and development opportunities, including exposure to complex affordable-housing work and opportunities to grow leadership and regulatory and operational expertise.
• Mission-driven work supporting affordable housing communities across New York City.
• Discretionary bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed