Assistant Community Manager – Broadstone Bryson

Greystar•Leander, TX

2d•$21 - $23•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and other payment collection, bank deposits, dispositions, account reconciliations, and use of property management software to record, track, and report community financial activity. The position also supports resident satisfaction and retention, lease enforcement and collections, vendor coordination, move-outs, and community operations. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, coordinating daily work and maintenance and make-ready activities while ensuring compliance with company policies and procedures. The role may also support leasing and marketing. California-specific duties include reviewing completed move-in files before they are submitted to the Community Manager.

Requirements

1–3 years minimum of relevant residence-life and/or property-management experience demonstrating capability in community operations, sales, marketing, customer service, financial records and reporting, revenue growth, and team coordination.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold any licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license for driving a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software, including Yardi or OneSite, to enter transactions accurately and maintain system integrity through updates and backups.
Review resident files and accounting records for unpaid balances and late fees, communicate with residents about outstanding balances, pursue delinquencies, and enforce lease terms.
Review vendor, contractor, and service-provider invoices, reconcile charges against work or products, obtain Community Manager approval, code expenses, and coordinate communication among relevant parties.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs in accordance with lease terms, notice requirements, established procedures, and legal requirements, including applicable deposit and lease-cancellation fees.
Respond to resident complaints, questions, and requests promptly and take appropriate action to resolve service issues.
Serve as on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing community operations in accordance with company requirements.
Support the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
May support leasing and marketing by greeting prospective residents, collecting prospect information, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
In California, review completed move-in files before submission to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.