Assistant Community Manager – Broadstone Bryson

Greystar Management Services•Leander, TX

1d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the community’s financial and operational activities. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, and account reconciliations, using property management software to record and report the community’s financial activity. The position also supports resident satisfaction and retention, lease enforcement and collections, vendor payments, move-outs, evictions, and owner communications. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, organizing and delegating work and coordinating maintenance and make-ready activities. The role may also assist with leasing and marketing. Team members work in an office and throughout the property, with occasional local and rare business travel as needed.

Requirements

At least 1 year of relevant experience in residence life and/or property management; the posting specifies a minimum of 1–3 years.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Required licenses and certifications as applicable under state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Operate property management software, enter required information accurately, and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees; communicate with residents about balances; implement delinquency collection procedures; and enforce leases to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices for payment, verifying work or purchases, obtaining Community Manager approval, coding charges, and coordinating communications as needed.
Follow company eviction procedures, including notice requirements, evictions, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and lease-cancellation fees, and completing dispositions according to established procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing community operations in compliance with company policies and procedures.
Assist with client and owner relationships by meeting with owners, conducting community tours, sharing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, gathering Guest Card information, showing apartments and models, obtaining lease deposits, and assisting with applications and credit verification.
For California locations, review completed move-in files before submitting them to the Community Manager for review and approval.
Make routine local trips for bank deposits, training, or other work-related needs, and occasionally travel for business meetings or training.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic medical coverage for employee-only plans.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.