Assistant Community Manager - Affordable Housing

Fairstead•Oklahoma City, OK

About The Position

Fairstead is seeking an Assistant Property Manager to support the planning, implementation, and management of a property's daily operations. The role assists with onsite activities and overall property performance, including administrative, financial, compliance, and resident-relations duties. The position supports affordable housing operations and requires attention to resident service, regulatory compliance, rent collection, and property-management workflows.

Requirements

Two years of experience in affordable housing leasing or property management.
Knowledge and experience in the local residential market.
Experience with EIV and Yardi.
Proficiency in Microsoft Office Suite.
Strong written and verbal communication skills.
Strong customer service skills.
Ability to learn and work with property-management applications.
Quick learner with a positive attitude.

Responsibilities

Assist the Property Manager with compliance under HUD 4350.3 Handbook requirements.
Execute intervention strategies for tenants who do not meet lease or compliance requirements.
Help prepare the property for REAC reviews, clear EHS violations, and support Management and Occupancy Reviews, investor site reviews, and LIHTC reviews.
Perform annual and interim recertification reviews.
Document lease violations and coordinate evictions.
Promote resident satisfaction and retention by promptly addressing questions, complaints, requests, and service issues.
Ensure maintenance team members respond to and complete resident service requests.
Assist tenants with requests, questions, problems, and complaints.
Alert staff about move-ins, move-outs, and emergencies.
Provide courteous and professional service to residents and visitors.
Track arrears regularly and follow up with tenants according to company policy.
Oversee the lease renewal program to support retention.
Work with the in-house legal team to track rent-payment status.
Oversee accounting transactions and ensure rents are collected, posted, and deposited daily.
Create purchase orders in Yardi.
Respond promptly to phone calls, messages, and emails, within a few hours and no later than 24 hours.
Perform or assist with operations as needed to maintain workflow and meet schedules.
Perform other duties as needed.

Benefits

Employer contribution toward medical and dental coverage through United Healthcare.
Employer-paid vision plans.
Company-matched 401(k): 100% of the first 3% and 50% of the next 2%.
12 paid holidays.
15 days of PTO.
7 sick days.
Employer-paid life insurance.
Flexible Spending Account.
Nationwide pet insurance.
Disability insurance.
Laser correction discount.
Employee discounts on appliances, apparel, and more.