Interim Assistant Community Manager - Lucia at Aviara

Greystar Management Services•Carlsbad, CA

1d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational facets of a stabilized, 249-unit residential community. The role handles accounting and bookkeeping tasks, financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and property-management system records. It also supports resident satisfaction and retention, lease enforcement and collections, move-outs, vendor coordination, owner relations, and leasing and marketing activities. In the Community Manager’s absence, the role serves as the on-site supervisor and helps coordinate daily community operations in accordance with company policies and procedures. The position is located at Lucia at Aviara in Carlsbad, California. The stated schedule is Sunday through Thursday, 9 a.m. to 6 p.m., subject to change based on business needs. The work involves an office environment and frequent exposure to outdoor elements, as well as physical access to all areas of the property and amenities. Local travel may be required for bank deposits, training, or other work-related needs; rare or occasional travel may also be required for meetings or training.

Requirements

At least 1–2 years of assistant community management experience is required, as stated in the role-specific requirements.
The qualifications section states a minimum of 1–3 years of relevant residence-life and/or property-management experience demonstrating community management, sales, marketing, customer service, financial recordkeeping, complaint resolution, revenue generation, and team coordination skills.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Ability to physically access all exterior and interior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.
Experience with Yardi, Microsoft Suite, and Ops tech.
Strong proficiency with property-management software such as Yardi, OneSite, or Entrata.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property-management software, including Yardi or OneSite, to enter transactions accurately and complete updates and backups that maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, collect delinquencies, and enforce lease terms.
Review vendor, contractor, and service-provider invoices; reconcile charges to work performed or products purchased; obtain Community Manager approval; code charges; and coordinate related communications.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease and notice terms, applying applicable deposit or lease-cancellation fees, and completing dispositions under established procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues and promote resident satisfaction and retention.
Serve as the on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing community operations in compliance with company policies and procedures.
Assist with the client and owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
May support leasing and marketing by greeting prospects, gathering information through Guest Cards, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.