Assistant Community Manager - Villas at Gateway

Greystar•Pinellas Park, FL

2d•$21 - $23•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational facets of a stabilized, 300-unit garden-style apartment community. The role handles accounting and bookkeeping tasks, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, reconciliations, and recording and tracking financial activity in property management software. The position is scheduled Monday through Friday, with weekends as needed. It works in an office environment and may also involve frequent exposure to outdoor elements. The Assistant Community Manager may serve as the on-site supervisor when the Community Manager is absent, coordinate daily operations, support resident satisfaction and retention, assist with owner relations, and support leasing and marketing efforts. Routine local travel and rare or occasional business travel may be required.

Requirements

At least 1–3 years of relevant residence life and/or property management experience demonstrating community management, sales, marketing, customer service, financial recordkeeping, revenue generation, and team coordination capabilities.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold all licenses and certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling accounts; preparing financial reports; and processing invoices and payables.
Operate property management software and accurately enter transactions, updates, and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, follow collection procedures, and enforce lease terms.
Review vendor, contractor, and service-provider invoices; reconcile charges with work performed or products purchased; obtain Community Manager approval; code charges; and coordinate related communications.
Follow company eviction procedures, including notice requirements, evictions, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs in accordance with lease terms, notice requirements, applicable deposit and cancellation fees, established procedures, and legal requirements.
Respond to resident complaints, questions, and requests promptly and take appropriate action to resolve service issues.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing operations in compliance with company policies and procedures.
Assist with the client and owner relationship by meeting with owners, conducting community tours, sharing performance updates, and responding to requests.
May assist leasing and marketing by greeting prospects, gathering information through Guest Cards, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
For California locations, review completed move-in files before submitting them to the Community Manager for review and approval.
Make routine local trips as needed for bank deposits, training, or other job responsibilities.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite property positions may be eligible for weekly, monthly, and/or quarterly bonus programs.