Assistant Community Manager/Assistant Office Manager

Ashley Management Corp•Rochester, NY

8d•$21 - $23

About The Position

The Assistant Community Manager (also identified as Assistant Office Manager) works with and trains under the Community Manager to support the operation and performance of an apartment community. The role helps maintain the community to residents’ expectations, develop a motivated and trustworthy team, and deliver a high level of service while maximizing operating performance. This is a full-time, salaried opportunity with a stated range of $21–$23 per hour plus incentives. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. In collaboration with the Community Manager, the position oversees day-to-day community operations, including lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy planning, marketing, lease renewals, service contracts, and expense control. It provides customer service to residents and prospects, develops and manages the on-site team, supports leasing and marketing goals, and maintains positive relationships with residents and vendors. The role also manages community finances and budget, coordinates special projects as requested by the Property Manager, and performs other related duties as assigned.

Requirements

High school diploma or equivalent.
At least one year of residential leasing and/or management experience, or comparable experience.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite.
Strong customer service orientation.
Excellent phone and personal sales skills.
Ability and access to drive a car.
General office, bookkeeping, and sales skills.
Strong administrative, organizational, and management skills.
Excellent oral and written communication skills.
Valid New York State driver’s license and dependable transportation.

Nice To Haves

Experience with financials, including writing and maintaining budgets.
Proficiency in Yardi property management software or similar property management software.

Responsibilities

Ensure smooth community operations in a fast-paced environment, including lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, and expense control.
Provide superior customer service and communication to residents and prospects to improve satisfaction, renewals, revenue, reputation, and profitability.
Develop, mentor, lead, and manage a high-performing team, including leasing, customer service, and maintenance personnel.
Analyze competition and develop creative marketing programs to drive revenue.
Supervise the day-to-day operations of the on-site team and ensure corporate policies and procedures are followed.
Maintain effective on-site staffing through interviewing, hiring, and terminating employees as necessary.
Promote a positive living environment through prompt conflict resolution and consistent follow-up.
Manage and maintain the overall community budget and finances.
Work with leasing staff to ensure leasing and marketing goals are met.
Maintain positive relations with community vendors.
Coordinate special projects as requested by the Property Manager.
Perform other related duties as required or assigned.