Assistant Community Manager - Pembroke Pines, FL

Valiant Enterprises•Pembroke Pines, FL

5d•Onsite

About The Position

Valiant Residential is seeking an Assistant Community Manager to work closely with the Community Manager to ensure the smooth operation of the property and act as the Community Manager in their absence. The role supports leasing, marketing, resident relations, and property administration, including maintaining complete financial and resident records. The Assistant Community Manager also coordinates with the management and maintenance teams, supports rent collection and lease administration, and helps uphold community policies and standards.

Requirements

Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Strong oral and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
Positive attitude and ability to remain pleasant under all circumstances.
Participation in training to comply with new and existing laws.
Valid driver's license, good driving record, and auto insurance.
Ability to work most weekends.
Professional appearance and adherence to employee handbook expectations.
Ability to diffuse and respond to customer concerns to prevent escalation.
High school diploma or equivalent.
Ability to sit, stand, climb, stoop, and remain at a desk for up to 8 hours or more if needed.
Ability to walk the property for up to 8 hours or more in various weather conditions and climb stairs to show properties.
Ability to lift up to 30 lbs. as needed.

Nice To Haves

Bilingual in Spanish.
Apartment management experience.
Two or more years of college.

Responsibilities

Assist with preparing advertising materials, showing units, screening applicants, and presenting creative leasing and marketing ideas.
Maintain records of rental levels for comparable units in the surrounding area.
Greet prospective residents, qualify prospects, help complete applications, and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports, process applications for approval, and submit processed applications to the Community Manager.
Assist with monitoring renewals and distributing and following up on renewal notices.
Accept rental payments and promptly deliver them to the Community Manager.
Prepare leases and related paperwork, enter information accurately and promptly into the Yardi system, and review leases with the Community Manager before obtaining signatures.
Prepare and maintain complete resident files; prepare late notices and notices to pay rent; assist with rent collection, receipts, legal proceedings, and lease administration.
Use accounting software to record, store, and analyze information.
Communicate with the Community Manager about invoice accuracy, purchase orders, and correct invoice coding; ensure invoices are approved, entered, and paid promptly.
Complete maintenance service requests promptly and inform the maintenance team.
Answer resident questions about the community, repairs, rent, and rules, and follow up promptly when unable to respond.
Follow up with residents weekly on completed maintenance service requests to ensure repairs were satisfactory.
Maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to the community's cleanliness and curb appeal and enforce community policies.
Represent the company professionally and assist the management team with other tasks as required.