Assistant Community Manager - Pembroke Pines, FL

Valiant Residential, LLC•Pembroke Pines, FL

20h•Onsite

About The Position

Valiant Residential is seeking an Assistant Community Manager to work closely with the Community Manager to ensure smooth property operations and act as the Community Manager in their absence. The role involves maintaining complete and accurate financial records while supporting leasing, marketing, and resident relations. The Assistant Community Manager supports property leasing and administration, including marketing units, qualifying prospects, processing applications, preparing leases, handling renewals, maintaining resident files, and assisting with rent collection and legal proceedings. The role also supports invoice processing, responds to resident questions and service requests, coordinates with the maintenance team, helps maintain the property's cleanliness and curb appeal, and consistently implements community policies. Valiant Residential describes itself as a property management company with more than 37 years of experience and a collaborative, innovation-focused culture. The company offers competitive total compensation, time off, health insurance options, 401(k) matching, and career development opportunities.

Requirements

Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Strong oral and written communication skills, including English proficiency sufficient to interact effectively with team members, residents, vendors, and other stakeholders.
Positive attitude and ability to smile under all circumstances.
Participate in training to comply with new and existing laws.
Valid driver's license, good driving record, and auto insurance.
Ability to work most weekends.
Neat, clean, and professional appearance throughout the workday and whenever present in the community.
Comply with expectations demonstrated in the employee handbook.
Ability to diffuse and respond to customer concerns to avoid escalation.
High school diploma or equivalent.
Ability to sit, stand, climb, stoop, and remain at a desk for up to 8 hours or more if needed.
Ability to walk the property for up to 8 hours or more in various weather conditions.
Ability to climb stairs to show properties to prospective tenants.
Ability to lift up to 30 pounds as needed.

Nice To Haves

Bilingual in Spanish.
Apartment management experience.
Two or more years of college.

Responsibilities

Assist in preparing advertising materials, showing units, screening applicants, and presenting leasing and marketing ideas.
Maintain records of rental levels for comparable units in the surrounding area.
Greet and qualify prospects, guide them through applications, and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications, including credit and rental history checks, for Community Manager approval.
Assist with monitoring renewals and distributing and following up on renewal notices.
Maintain courteous communication with residents, applicants, and representatives of other companies, and professionally represent the company.
Accept rental payments and promptly provide them to the Community Manager.
Type leases, complete paperwork, and accurately and promptly enter information into the Yardi system; review leases with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required and consistently implement community policies.
Prepare and maintain complete resident files, prepare late notices and notices to pay rent, assist with rent collection and receipt preparation, and assist with legal proceedings.
Assist with lease preparation, signing, and administration.
Use accounting software to record, store, and analyze information.
Communicate with the Community Manager about invoice accuracy, purchase orders, and coding, and ensure property invoices are approved, entered, and paid promptly.
Complete maintenance service requests promptly, inform the maintenance team, answer resident questions, and follow up when unable to respond immediately.
Contact residents weekly about completed service requests to ensure repairs were handled satisfactorily.
Maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to the community's cleanliness and curb appeal and enforce community policies.