Assistant Community Manager

Chandler Management Corp • McDonough, GA

8d • $25 - $27 • Onsite

About The Position

The Assistant Community Manager is responsible for converting telephone and walk-in prospects into leases to maintain and increase occupancy. This role also involves establishing a successful renewal program by effectively communicating with existing residents. The Assistant Community Manager is responsible for weekly/monthly reports, including collecting and posting rents, and assisting the Community Manager with the day-to-day operations of managing the community according to established standards. Additional responsibilities include collecting past due rents, managing late rent letters, eviction filings, and following up with collection agencies. The role also supports office administrative needs such as general filing, reviewing and maintaining lease files, and managing computer records. A key aspect of the role is identifying and striving to meet resident needs.

Requirements

• High School Diploma or GED Required.
• Two years of related business experience.
• Ability to read, write and verbally communicate in English.
• Ability to apply common sense understanding to carry out basic written or oral instructions.
• Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume and distance.
• Microsoft Word, Microsoft Outlook, Microsoft Excel and OneSite knowledge preferred.
• Must pass drug test and background screening.
• Successfully complete pre-employment psychological and basic skills exam, including interest patterns.
• Must meet requirements for residency in the community for which they have applied.
• Must have a reliable vehicle to perform errands, including daily bank deposits.
• Must have proof of liability insurance.
• Valid Driver’s License.

Nice To Haves

• Experience in managing/leasing multi-family properties.
• Computer literate.
• Ability to communicate effectively via both verbal and written communication skills.
• Safety conscious.
• Preference for detail work.
• Ability to work well under pressure.
• Organizational skills.
• Self-motivation and self-direction.
• Ability to work with/without direct supervision.
• Ability to become a team leader.
• Partner well with peers, supervisor, and corporate office support team.
• Two years of college preferred.

Responsibilities

• Leasing and Marketing: Respond effectively to telephone inquiries to generate prospective resident visits, maintaining a call to show ratio of at least 65%. Show and demonstrate apartments, utilizing relationship skills to close prospects. Maintain a deposit to show ratio of at least 50%. Follow-up with prospective residents. Monitor and enter all telephone and walk-in traffic into the software system daily. Walk model tour route and open models daily, ensuring quality presentation and cleaning vacant show units. Visit competitors quarterly and complete market surveys weekly. Assist with outreach marketing by visiting and connecting with local businesses. Update and maintain social media accounts (Facebook, Instagram). Manage and optimize the property’s online reputation.
• Resident Retention: Assist the Community Manager with resident retention efforts, including contacting residents on the renewal expiration report each month.
• Lease Administration: Obtain lease information and complete lease applications. Conduct required screening and reference checks on prospects. Ensure accuracy and completeness of all lease files. Conduct move-in inspections with new residents. Review welcome packet with new residents. Input daily activity into the management software program.
• Resident Relations: Prepare and process resident service requests. Assist with resident issues and complaints regarding rent payments, service requests, and matters pertaining to other residents. Assist with the preparation of newsletters and promotion flyers. Assist with the planning of community activities and events. Attendance is required at all resident events unless absence is approved in advance by the Community Manager.
• Accounting: Collect, record, and deposit daily rental payments, application fees, administrative fees, and security deposits. Assist in preparing weekly and monthly reports. Assist in preparing timely legal action for evictions, as necessary.
• Training: Pass initial and annual Fair Housing Training Course and adhere to the timeline of assigned Grace Hill Vision courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED