Assistant Community Manager - Student Housing

University Partners•Fayetteville, AR

22h

About The Position

The Assistant Community Manager supports the Community Manager in the day-to-day operation of a student housing community, with a primary focus on leasing, marketing, resident services, and oversight of the leasing team. The role assists with training staff, maintaining company standards and accurate community records, supporting leasing goals, coordinating renewals, reviewing leases, and monitoring lead and resident communications. The Assistant Community Manager is also expected to learn the Community Manager’s responsibilities and help manage the community in that person’s absence. The position coordinates marketing and community events, maintains the marketing calendar and social media standards, reviews market conditions and pricing, and supports move-in and move-out processes. It also oversees lease-file and Yardi data integrity, work-order follow-up, roommate matching, resident communications, move-in packets, and inspections. As experience grows, the role may assist with broader property operations, including supervising and motivating leasing staff, conducting staff meetings, developing marketing plans, supporting resident services, and approving invoices.

Requirements

Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before customers or employees.
Ability to perform basic arithmetic and calculate rates, ratios, percentages, prorations, occupancy averages, and rents per square foot.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address resident concerns proactively and professionally.
Previous property management or leasing experience sufficient to demonstrate a high degree of professionalism and appropriate demeanor.
Good communication and listening skills.
Excellent customer service and negotiation skills.
Ability to lead, manage, and train others.
Patient, even-tempered, and able to work well under pressure.
Effective team-player skills and ability to interact well with others.
Organized and detail-oriented.
Firm, fair, and consistent approach.
Effective time-management skills.
Ability to maintain confidentiality.
Ability to follow supervisor directions, understand and follow posted work rules and procedures, and accept constructive criticism.
Ability to work weekends or overtime as the job requires.

Nice To Haves

Knowledge of Microsoft Word, Excel, and Entrata.

Responsibilities

Assist the Community Manager with oversight, training, and supervision of the leasing team and ensure company standards are followed.
Support Leasing Consultants in leasing apartments and ensure compliance with Fair Housing guidelines.
Maintain lease files and community computer records, and ensure the integrity of Yardi data.
Meet regularly with the Community Manager and Market Director to discuss leasing issues and community performance.
Coordinate the renewal program and ensure residents are contacted throughout the renewal process.
Conduct monthly market surveys, maintain relationships with competitors, and recommend pricing changes based on market conditions and budgeted goals.
Follow up with leasing staff to ensure deadlines, procedures, and standards are met.
Maintain the integrity of the community’s social media outlets and approve social media communication before publication.
Recommend and implement marketing plans and activities to achieve leasing goals, including campus events, promotions, and print and online advertising.
Monitor community email and ensure lead and resident messages receive timely responses.
Train Leasing Consultants on phone etiquette and prospect handling; monitor timely voicemail responses and ensure leasing-office coverage for prospects.
Verify lease paperwork, review leases, approve those that meet rental criteria, and review and execute applicable pending leases in Yardi.
Update renewal lease information and maintain the renewal notebook; delegate resident renewal outreach to Leasing Consultants as appropriate.
Maintain the community goal board and marketing calendar, including events, promotions, and price changes.
Ensure work orders are entered correctly in Yardi and called back; data entry may be delegated to leasing and maintenance staff.
Review tour routes, availability, leasing objectives, prospect follow-up procedures, schedules, and leasing activity with the team; support roommate matching for incoming residents.
Plan and order print advertisements, maintain publication relationships, and ensure the community website is updated to standards.
Review promotional forms, event plans, schedules, and deadlines; visit events and confirm they are carried out and documented as planned.
Oversee production and distribution of the community newsletter.
Assist with move-in and move-out communications to residents and guarantors and ensure move-out procedures follow company standards.
Organize inspection forms, summarize move-in and move-out issues for the Community Manager, and oversee production of move-in packets.
Audit all lease files at least one month before move-in and conduct a Yardi audit one month afterward to verify resident and guarantor contact information.
Work with the Community Manager to plan move-in day, including traffic flow, check-in, vendor fair, and maintenance table.
Train staff in leasing techniques and resident service; support resident services and activities and ensure high service standards.
As appropriate, supervise and motivate leasing staff, conduct weekly staff meetings, develop an annual marketing plan and monthly reviews, and approve and submit invoices in a timely manner.
Perform administrative duties assigned by the Community Manager and follow supervisor directions, work rules, and procedures.
Work weekends or overtime when required by the job.