Assistant Community Manager

Middleburg Communities•Wilmington, NC

8d•Hybrid

About The Position

Middleburg Communities is seeking an experienced Assistant Community Manager to enhance resident customer service and assist in managing community operations, the leasing process, collections, financial reporting, and community communications. This role involves acting in the capacity of the Community Manager in their absence. The ideal candidate is passionate about apartment living, establishing a positive working environment, creating resident experiences, and leading by example. Middleburg Communities is a fully integrated real estate investment, development, and construction firm focused on rental housing in high-growth markets across the southeastern United States, with a vision for greater value creation through community impact.

Requirements

High school diploma or equivalent.
2 years of Assistant Manager experience.
2+ years of experience in the property management, hospitality, or retail industries.
Proficient computer skills in a Windows environment, including property management software (OneSite preferred) and computerized accounting experience.
Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates, and other legal issues affecting property management.
Excellent communication skills, both verbal and written.

Nice To Haves

Bachelor's degree is preferred.

Responsibilities

Assist in managing community operations, including leasing, collections, financial reporting, and communications.
Act as Community Manager in their absence.
Achieve financial objectives through timely rent collection, managing delinquencies, and banking activities.
Assist in meeting revenue goals by maintaining or exceeding occupancy, ancillary income, market incentives, and resident retention.
Perform all administrative functions, including accurate and timely preparation of OneSite reporting documentation (A/R, A/P, monthly variance reports).
Maintain accurate payroll reporting, including timecard edits and bonus preparation.
Be available for emergencies, on-call duties, resident and community-affiliated functions, and weekends.
Advise Community Manager of conditions affecting resident safety, dissatisfaction, or asset preservation.
Establish, monitor, and track performance of leasing team members, input daily traffic numbers, and maintain closing ratios and shopping report scores.
Verify leasing team's understanding of rental policies and goals.
Assist with leasing job duties, including touring prospective residents and preparing lease agreements and documents.
Manage lease renewals by tracking expirations and preparing renewal leases.
Maintain in-depth knowledge of the associated market, perform monthly market studies, and shop competition bi-monthly.
Assist in monitoring compliance with Fair Housing regulations and other legal issues.
Assist in monitoring service operations to ensure vacant apartments are market-ready within company standards.
Assist in planning and preparation of resident functions and community newsletters.
Perform daily property walks to ensure curb appeal, condition, and safety standards are met, making recommendations for improvement.
Inspect tour routes, market-ready units, and models each morning.
Ensure excellent customer service by answering phones promptly, providing timely follow-up, and maintaining a courteous and professional attitude.
Assist Community Manager in recruiting, training, coaching, and mentoring team members.
Ensure team members adhere to company policies and procedures.
Provide ongoing feedback to team members.
Assist Community Manager in evaluating team members and taking corrective action.
Lead by example and take accountability for actions on the property.
Perform other duties as required.