Assistant Community Manager - Avenue 19

The Assistant Community Manager is responsible for overseeing the everyday operations and financial functions of a housing community under the supervision of the Community Manager. They play a vital role in optimizing the property's cash flow and financial position through delinquency and rent collection. In the absence of the Community Manager, they manage all aspects of the property, including personnel, leasing, maintenance, financial administration, and risk management. The Assistant Community Manager ensures compliance with company policies, safety guidelines, fair housing regulations, and liability concerns.

• Oversee the everyday operations and financial functions of the housing community
• Play a vital role in the delinquency and collection of rent to optimize the property's cash flow and financial position
• Manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management, in the absence of the Community Manager
• Supervise all aspects of the property and staff to ensure compliance with company policies and procedures, safety and fair housing guidelines, and liability concerns
• Responsible for posting all payments and income received accurately and timely
• Process and reconcile daily account receivables
• Monitor and follow up on bad debt, including preparation of late notices, resident and guarantor contact, and filing evictions
• Help property meet budgeted revenues, expenses, and Net Operating Income
• Post all charges to resident and non-current resident accounts, including bill back of utilities where applicable
• Perform end of the month closing procedures and reporting
• Maintain accurate and organized records, auditing resident files to ensure accuracy
• Walk units and post all move-out charges, statements, and security deposit refunds
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives
• Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks

• Experience in property management or related field
• Knowledge of financial management and budgeting
• Ability to handle delinquency and collection of rent
• Familiarity with property operations, including leasing, maintenance, and administration
• Understanding of risk management and liability concerns
• Proficiency in accurately processing payments and reconciling account receivables
• Ability to monitor and follow up on bad debt and prepare eviction notices
• Knowledge of end-of-month closing procedures and reporting
• Strong organizational skills and attention to detail
• Experience in personnel management, including hiring, training, and coaching staff
• Familiarity with compliance and training benchmarks in the property management industry

• Competitive salary and benefits package
• Opportunity for growth and advancement within the company
• Training and development programs to enhance skills and knowledge
• Positive and supportive workplace culture
• Recognition as one of the nation's Best and Brightest Places to Work
• Diverse and inclusive work environment
• Opportunity to work with a reputable and trusted partner in real estate
• Access to resources, equipment, and supplies for efficient operations
• Potential for bonuses and incentives based on performance
• Opportunity to work in various divisions of property management (multi-family, single-family, affordable housing, etc.)
• Opportunity to work with a large and growing portfolio of properties
• Opportunity to work in the student housing division, which is the No. 1 third-party student housing property manager in the U.S. for 11 years in a row
• Opportunity to contribute to the optimization of the property's cash flow and financial position
• Opportunity to ensure compliance with company policies, safety guidelines, and fair housing regulations
• Opportunity to implement marketing strategies and resident retention programs
• Opportunity to provide excellent customer service and ensure resident satisfaction
• Opportunity to work with a company recognized as an Accredited Management Organization (AMO) by The Institute of Real Estate Management (IREM)