Assistant Community Director - The Boulevard at Sonterra

Kairoi Residential•San Antonio, TX

9h•Onsite

About The Position

At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time where opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen. Life as the Assistant Community Director is a dynamic blend of leadership and financial management that affects the resident’s full lifecycle at your community. You will be the right-hand leader to the Community Director and will help oversee operations of the community in many facets, including financial management, resident relations, supplier relationships, contract execution, and more!

Requirements

2-3 years of industry experience or experience in a related hospitality or customer service environment is required.
Familiarity with federal, state, and jurisdictional laws and regulations concerning multi-family housing, evictions, Fair Housing, and associate safety is required.
A strong foundation in financials and the ability to accurately calculate figures such as concessions, late fees, prorated rates, etc.
A remarkable sense of professionalism especially when dealing with resident issues, future residents, and emergency situations.
High attention to detail.
A positive, customer-focused attitude and willingness to serve.
Successful completion of a background check and drug screening.
Possession of a valid driver’s license with no major infractions in the last 12 months.

Nice To Haves

An Associate’s Degree, or equivalent from a college or technical school is preferred.

Responsibilities

Lead resident relations and retention programs.
Help handle and resolve resident concerns or complaints.
Maintain professional resident relationships.
Start the lease renewal process with residents.
Ensure that residents submit rent payments on time.
Connect with residents regarding delinquent balances.
Ensure that all late fees, rental agreement amounts, concessions, etc. are input correctly and collected from residents.
Prepare any bank deposits.
Assist with the eviction of residents in compliance with a court order and directions of Attorneys and the Regional Manager.
Handle and coordinate the move-in and move-out details for residents.
Accurately process paperwork, maintain resident files, and keep all sensitive information confidential.
Help prepare weekly traffic, renewal, and financial reporting.
Help ensure that the office team has all of the office supplies necessary for day-to-day success.
Carry out any supervisory responsibilities in the absence of the Community Director.
Initiate and deliver any resident lease violations, late notices, etc.
Share any organizational policies with the team, ensure that protocol is being followed throughout the day, and notify the Community Director when it is not.
Regularly walk apartment homes in preparation for move-ins to ensure that the make-ready process has been successfully completed.
Carefully inspect apartment homes upon resident move-out so that Final Account Statements can be accurately prepared and communicated with the former resident.

Benefits

Competitive Compensation.
Incentive compensation opportunities are available and are performance based.
Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
401k program with a company match.
Exceptional PTO program.
Paid holidays.
Floating holidays.
Birthday day off.
Milestone sabbatical program.
Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
Training.