Community Director - The Ellery at Westchester

Kairoi Management•Grand Prairie, TX

21h•Onsite

About The Position

At Kairoi Residential, the Community Director leads high-performing multifamily communities, focusing on creating exceptional living experiences and delivering long-term value. This role embodies Kairoi's belief in Servant Leadership, guiding a team across various areas including resident relations, maintenance operations, reporting, accounting, and leasing. The Community Director is responsible for fostering a welcoming environment, practicing the '5% Distinction' in service, and acting as a true business manager for the community. This involves team leadership, resident relations expertise, and comprehensive business management to maximize Net Operating Income (NOI) while ensuring positive experiences for residents and associates.

Requirements

A positive attitude, willingness to serve, a history of excellent customer service experience, and a desire to lead a team with integrity
Proven ability to mentor, develop, and promote associates
Minimum of 5 years in the multifamily industry or leadership in the hospitality field
At least 2 years of experience managing and leading a team of multi-family professionals
An associate’s degree, bachelor’s degree, two- three years of related training, or a combination of education and experience
Successful completion of a background check and drug screening
Possession of a valid driver’s license with no major infractions in the last 12 months

Nice To Haves

CAM, or IREM certifications

Responsibilities

Guide your team in resident relations, maintenance operations, reporting and accounting, leasing, and more
Practice the 5% distinction and create a welcoming environment for future residents
Recruit, hire, and develop your own team
Ensure a positive onboarding experience, hands-on training, and effective communication of community goals and expectations
Continually coach your team to success
Handle annual performance reviews, frequent individual associate check-ins, and support additional training classes and requirements
Lead your team by example, problem solve with them, and make final decisions on major concerns affecting community operations
Empower your team to be confident in handling their responsibilities, offering support when necessary
Ensure your team follows all emergency procedures, local, state, and federal regulations
Ensure your team actively practices the 5% Distinction with excellent customer service
Approve and sign all final lease decisions and agreements
Promptly address and resolve resident concerns, complaints, or moments that need attention
Maintain resident retention
Support the Assistant Community Director with resident retention efforts and continually keep open communication with residents
Manage the budget preparation, financial reporting, and flow of community income
Maximize NOI while providing a positive resident and associate experience
Ensure the community is in excellent condition through regular inspections, vacant apartment home inspections, office cleanliness, amenity equipment upkeep, and more
Support the Service Manager in managing inventory, approving vendor contracts, and ensuring all safety practices are followed properly
Attract new residents and form business relationships through outreach marketing, online marketing efforts, resident event business sponsorships, and more
Keep Regional leaders, senior management, and owners informed of community happenings
Perform other duties as required and assigned

Benefits

Competitive Compensation
Incentive compensation opportunities (performance based)
Medical, dental, vision, life insurance, short and long-term disability at an affordable price
401k program with a company match
Exceptional PTO program
Paid holidays
Floating holidays
Birthday day off
Milestone sabbatical program
Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more
Training as required