Community Director - The Ellery at Westchester

Kairoi Residential•Grand Prairie, TX

3h•Onsite

About The Position

At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time where opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen. Life as a Community Director means that no two days are alike and exciting new challenges and goals always present themselves. In this role, you are the leader of the community and will exemplify the Kairoi belief of Servant Leadership by guiding your team in many areas: resident relations, maintenance operations, reporting and accounting, leasing, and more. You will get to practice the 5% distinction and create a welcoming environment that future residents are thrilled to call “home”.

Requirements

A positive attitude, willingness to serve, a history of excellent customer service experience, and a desire to lead a team with integrity
Proven to mentor, develop, and promote associates
A minimum of 5 years in the multifamily industry (Leadership in the hospitality field will fill this requirement as well)
At least 2 years of experience managing and leading a team of multi-family professionals
An associate’s degree, bachelor’s degree, two- three years of related training, or a combination of education and experience
Successful completion of a background check and drug screening
Possession of a valid driver’s license with no major infractions in the last 12 months

Nice To Haves

CAM, or IREM certifications

Responsibilities

Recruit, hire, and develop your own team
Responsible for a positive onboarding experience, hands-on training, and effective communication of community goals and expectations
Handle annual performance reviews, frequent individual associate check-ins, and support additional training classes and requirements as necessary
Lead your team by example, problem solve with them, and make the final decision on any major concerns that affect the community operations
Empower your team to be confident in handling their responsibilities, but offer support when necessary
Ensure your team follows all emergency procedures, local, state, and federal regulations
Ensure that your team actively practices the 5% Distinction with excellent customer service
Approve and sign all final lease decisions and agreements
Promptly address and resolve resident concerns, complaints, or moments that need attention
Support your Assistant Community Director with resident retention efforts and continually keep open communication with residents
Manage the budget preparation, financial reporting, and flow of community income
Maximize NOI while providing a positive resident and associate experience
Ensure that your community is in excellent condition through regular inspections, vacant apartment home inspections, office cleanliness, amenity equipment upkeep, and more
Support your Service Manager in managing inventory, approving vendor contracts, and ensuring all safety practices are followed properly
Attract new residents and form business relationships through outreach marketing, online marketing efforts, resident event business sponsorships, and more
Keep Regional leaders, senior management, and owners informed of what is happening at your community
Attend and participate in training as required

Benefits

Competitive Compensation
Incentive compensation opportunities are available and are performance based
Medical, dental, vision, life insurance, short and long-term disability at an affordable price
401k program with a company match
Exceptional PTO program
Paid holidays
Floating holidays
Birthday day off
Milestone sabbatical program
Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more
Training