Assistant Community Director - The Fort at Rail Yard

Elmington Property Management•Green Bay, WI

5h•Onsite

About The Position

At Elmington Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn't have to be boring. Most property management companies refer to the team that keeps things running smoothly as "maintenance", but we are NOT most property management companies. Elmington focuses on providing the best service to our residents and our owners! Elmington Property Management's purpose and core values include a relentless focus on genuine care and standards of excellence for residents, guests, and clients, with a common purpose to make a meaningful impact through selfless service. Core values include: Win As One (respect, kindness, empathy, cross-functional collaboration), By Any Means (finding a way, total ownership, going above and beyond without compromising integrity), Continual Growth (seizing opportunities for individual, employee, and company development), and Be Clear, Be Kind (kindness of clarity, embracing hard conversations for shared understanding and transparency). EPM's Assistant Community Directors are essential to the property's overall success, supporting day-to-day operations while ensuring resident satisfaction. The Assistant Community Director will ensure efficient operations by assisting in the management of vendor relations, ensuring timely property maintenance, providing data and information for reporting and financial oversight, while assisting to meet the leasing and financial goals and performance of the community.

Requirements

Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents
Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently
A passion for chasing excellence and providing exemplary customer service
Be an effective listener who offers helpful solutions
Possess great energy, enjoy challenges, and constantly set and reach new goals
Minimum (1) years of multi-family property management experience required
Previous experience leading a team to meet success through positive motivation, goal setting, and accountability

Nice To Haves

Previous Leasing, Property Manager, or Community Manager experience, preferred
Customer Experience Managers or related fields encouraged to apply

Responsibilities

Assisting in the management of vendor relations
Ensuring timely property maintenance
Providing data and information for reporting and financial oversight
Assisting to meet the leasing and financial goals and performance of your community
Meet targeted revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring the property's financial performance
Effectively manage staff, operations, and financial performance of your community
Be a positive representative of EPM to residents, vendors, and employees
Proactive attention to detail, searching constantly for ways to improve your property
Work alongside the Community Director in achievement of property goals
Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all
Assists in the financial management of the community by creating required daily and weekly reports
Abides by federal fair housing standards and all other applicable laws
Develops their professional skills, seeking continual growth and learning from mistakes
Embodies company policies and procedures in all interactions
Presents a professional image and effectively represents the company to residents, vendors, and owners alike
Operates computers and other technological devices on site, including but not limited to security systems, cameras, copiers / scanners / printers
Completes consistent and compliant resident files onsite in either electronic and/or hardcopy format
Resolves issues in a timely manner with a focus on customer service
Responds to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents
Drives property performance by participating in resident events, marketing the property, and focusing on resident retention
Performs all other duties, as assigned