Assistant Community Association Manager

Associa • Milford, CT

8h • Onsite

About The Position

REI is hiring an Assistant Community Association Manager for its Milford, Connecticut team. This role supports Community Managers with the day-to-day operations of a portfolio of community associations and involves working with homeowners, board and committee members, vendors, and internal teams. The position provides hands-on exposure to community association management and an opportunity to develop operational knowledge, client-management skills, and industry experience.

The work is office-based, with occasional on-site community inspections. The Assistant Community Manager helps keep communities organized and responsive by preparing communications and meeting materials, maintaining association records, assisting homeowners, supporting vendor coordination, and providing general administrative support.

Requirements

• High school diploma or GED.
• At least one year of customer service experience.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong written and verbal communication skills.
• Excellent attention to detail, organization, and time-management skills.
• Ability to prioritize competing deadlines and work independently.
• Professional approach to customer service and conflict resolution.
• Ability to maintain confidentiality and exercise discretion.
• Comfort working with multiple stakeholders, including residents, managers, vendors, and board members.

Nice To Haves

• Associate's degree.
• Previous community association management, property management, or related experience.
• Experience in a high-volume customer service or phone environment.

Responsibilities

• Partner with Community Managers to support a portfolio of community associations.
• Prepare agendas, management reports, meeting materials, notices, correspondence, and homeowner communications.
• Maintain and update association and homeowner information in C3 and shared systems.
• Assist with annual disclosures, meeting notifications, financial statement packages, and other required community mailings.
• Support Architectural Review Board application processing and conduct community inspections when needed.
• Assist homeowners with questions, online portals, enrollment, key fobs, pool passes, access keys, and other community needs.
• Help prepare newsletters, flyers, notices, and communications about projects, meetings, activities, and maintenance.
• Assist with delinquency and collections tracking.
• Support requests for proposals, repair quotes, vendor coordination, and insurance notifications.
• Prepare violation correspondence and help communicate hearing outcomes to homeowners.
• Process incoming and outgoing mail and provide general administrative support to the office.
• Collaborate with Community Managers, homeowners, board members, vendors, and internal teams to deliver a positive client experience.
• Take on additional projects and responsibilities as role experience grows.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED