Assistant Commissioner, Program Performance & Accountability

City of New York • New York, NY

8d • $160,037 - $175,000

About The Position

The NYC Department for the Aging promotes and supports inclusive, safe, affordable, healthy aging and works to preserve the dignity and quality of life of approximately 1.8 million diverse older New Yorkers. The Division of Program operates services including Older Adult Centers (OACs), which provide community-based services such as meals, health and educational workshops, information, benefits navigation and referrals, and recreational activities. Centers are located in public and private facilities citywide and operated by contracted nonprofit organizations.

Reporting to the Chief Program Officer, the Assistant Commissioner oversees the daily operations of more than 300 centers serving approximately 150,000 individuals annually. The role strengthens internal and external oversight and accountability, demonstrates program effectiveness and impact, evolves program offerings to meet emerging needs, and establishes partnerships that increase service delivery to older adults.

Requirements

• Graduation from an accredited college with a baccalaureate degree and five years of full-time professional experience in social services, community relations, public administration, or management, including at least one and one-half years in an administrative or managerial capacity; or equivalent education and experience.
• All candidates must have at least one and one-half years of experience in an administrative or managerial capacity.

Responsibilities

• Recruit, onboard, supervise, coach, and mentor staff, interns, and volunteers to achieve expected performance levels and standards.
• Manage program officers and supervisors who oversee contracts and provide direct technical assistance to nonprofit organizations operating community-based programs.
• Ensure site visits are conducted consistently; documentation is rigorous; issues are escalated and resolved; and programmatic reviews of data, records, contract budgets, and invoices are efficient and thorough.
• Streamline and standardize oversight practices by updating standards, policies, procedures, and monitoring tools and systems used by program officers and human services organizations.
• Launch, lead, and/or manage projects addressing service gaps and emerging performance issues.
• Use performance data, stakeholder feedback, and research to plan and guide program redesign.
• Build effective partnerships with NYC Aging teams responsible for quality and operations.
• Mobilize teams to keep older adults safe during emergencies and throughout cooling and warming seasons.
• Lead and/or participate in special initiatives that advance the agency’s mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Director