Assistant Commissioner, Program Performance & Accountability

City of New York • New York City, NY

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About The Position

The NYC Department for the Aging (NYC Aging) promotes and supports inclusive, safe, affordable, healthy aging. The Division of Program operates programs that advance the agency’s mission, including Older Adult Centers (OACs), which provide community-based services such as meals, health and educational workshops, information, benefits navigation and referrals, and recreational activities. Centers are located in public and private facilities citywide and are operated by contracted nonprofit organizations.

The posting describes an Assistant Commissioner role overseeing the daily operations of more than 300 Older Adult Centers, which serve approximately 150,000 individuals annually. Reporting to the Chief Program Officer, the Assistant Commissioner is expected to strengthen oversight and accountability, demonstrate program effectiveness and impact, evolve program offerings to meet emerging needs, and establish partnerships that increase service delivery to older adults.

Requirements

• Graduation from an accredited college with a baccalaureate degree and five years of full-time professional experience in social services, community relations, public administration, or management, including at least one and one-half years in an administrative or managerial capacity; or equivalent education and experience.
• At least one and one-half years of experience in an administrative or managerial capacity is required of all candidates.

Responsibilities

• Recruit, onboard, supervise, coach, and mentor staff, interns, and volunteers to achieve expected performance levels and standards.
• Manage program officers and supervisors who oversee contracts and provide direct technical assistance to nonprofit organizations operating community-based programs.
• Ensure fidelity of site visits, rigor in documentation, escalation and resolution of issues, and efficient and thorough programmatic review of data, records, contract budgets, and invoices.
• Streamline and standardize oversight practices by updating standards, policies, procedures, and monitoring tools and systems used by program officers and human services organizations.
• Launch, lead, and/or manage projects to address service gaps and emerging performance issues.
• Use performance data, stakeholder feedback, and research to plan and guide program redesign.
• Build effective partnerships with internal NYC Aging teams responsible for quality and operations.
• Mobilize teams to keep older adults safe during emergencies and throughout cooling and warming seasons.
• Lead and/or participate in special initiatives that advance the agency’s mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager