Assistant Coach

sweetgreen • Raleigh, NC

3d

About The Position

The Assistant Coach, also referred to as Assistant General Manager, supports store leadership as a leader, strategist, and mentor. The role inspires and develops the team, drives operational excellence, and delivers exceptional guest experiences using data-driven insights to help build healthier communities through real food. The Assistant Coach partners with the Head Coach on goals, performance, hiring, onboarding, training, and business strategies, and may be assigned additional supervisory tasks as needed.

The role upholds food safety, cleanliness, equipment maintenance, team-member safety, and audit standards. It supports a clean, hospitable, brand-aligned guest journey across in-store and digital experiences, while managing controllable costs, executing schedules, deploying the team effectively, and using operational systems to support smooth execution. The Assistant Coach also performs the essential functions of the Shift Leader, Kitchen Lead, and Team Member roles in the career path.

Requirements

• At least 2 years of experience in a restaurant management or supervisory role.
• Experience managing and developing 6 or more team members per shift.
• Food Handler or ServSafe certification.
• Must be available to work at least 30 hours per week.
• Must be at least 18 years old.
• Must be authorized to work in the United States.
• Must meet the physical requirements for the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.

Nice To Haves

• Experience in fast-casual restaurant chains.
• Hands-on experience with local, organic, and sustainable products.
• Familiarity with technology tools and systems used in operations and scheduling.
• Proven leadership, problem-solving, and confident decision-making under pressure.
• Strong communication skills and ability to foster a positive team culture, mentor employees, and deliver exceptional guest experiences.
• Strong organization and reliability, multitasking ability, and experience with scheduling, coaching, and performance oversight.

Responsibilities

• Partner with the Head Coach on hiring, onboarding, and training while fostering trust and recognition.
• Anticipate operational needs and adjust team deployment to support smooth operations.
• Coach team members hands-on, assist during peak periods or staffing gaps, and ensure clear communication and consistent execution.
• Maintain food safety, cleanliness, food quality, temperature-checking, equipment-maintenance, and team-member safety standards; ensure compliance and strong audit performance.
• Partner with the Head Coach to resolve facility, supply, and quality issues promptly.
• Deliver a clean, hospitable, brand-aligned guest journey by upholding SWEET standards and responding to guest-experience metrics.
• Make timely business decisions to provide fast, accurate, and memorable in-store and digital experiences.
• Manage controllable costs, execute schedules, and partner with the Head Coach to drive sales and implement short- and long-term strategies using Ops Dashboard insights.
• Support daily operations, troubleshoot systems issues, prioritize tasks, and ensure effective team deployment and use of systems.
• Perform all essential functions of the Shift Leader, Kitchen Lead, and Team Member roles.
• Complete additional supervisory tasks as assigned.

Benefits

• Competitive base salary with 15% bonus potential.
• Medical, dental, and vision insurance plans.
• Paid vacation and wellness time.
• 401(k) program.
• Paid family leave.
• Complimentary greens.
• Free Sweetgreen swag.
• Career-development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed