Assistant Coach

sweetgreen • Garden City, NY

8d

About The Position

As an Assistant Coach (Assistant General Manager), you support the store as a leader, strategist, and mentor. You inspire the team, drive operational excellence, and deliver exceptional guest experiences using data-driven insights to build healthier communities through real food. You mentor team members to become future leaders, partner with the Head Coach to set goals and track performance, and use insights to address challenges and ensure exceptional guest experiences. Additional supervisory tasks may be assigned as necessary.

The role supports people leadership, food safety, guest experience, financial performance, and daily operational systems. It also includes performing all essential functions outlined in the Shift Leader role, including duties from the Kitchen Lead and Team Member roles.

Requirements

• At least 2 years in a restaurant management or supervisory role.
• Experience managing and developing 6 or more team members per shift.
• Food Handler or ServSafe certification.
• Available to work a minimum of 30 hours per week.
• Must be at least 18 years old.
• Must be authorized to work in the United States.
• Must meet the physical requirements for all roles in the career path, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.

Nice To Haves

• Experience in fast-casual restaurant chains.
• Hands-on experience with local, organic, and sustainable products.
• Familiarity with technology tools and systems used in operations and scheduling.
• Proven leadership, problem-solving, and confident decision-making under pressure.
• Strong communication skills and the ability to foster a positive team culture, mentor employees, and deliver exceptional guest experiences.
• Strong organization, reliability, multitasking, scheduling, coaching, and performance oversight skills.

Responsibilities

• Partner with the Head Coach on hiring, onboarding, and training while fostering a culture of trust and recognition.
• Anticipate operational needs and adjust team deployment to support smooth operations.
• Provide hands-on coaching, step in during peak times or staffing gaps, and ensure clear communication and consistent execution.
• Maintain food safety, cleanliness, and equipment standards by inspecting food quality, checking temperatures, and ensuring compliance.
• Partner with the Head Coach to promptly resolve facility, supply, and quality issues while ensuring team member safety and strong audit performance.
• Ensure a clean, hospitable, brand-aligned guest journey by upholding SWEET standards and acting on guest experience metrics.
• Make timely business decisions to deliver fast, accurate, and memorable in-store and digital experiences.
• Manage controllable costs, execute schedules, and partner with the Head Coach to drive sales and implement short- and long-term strategies using Ops Dashboard insights.
• Support daily operations, troubleshoot systems issues, and prioritize tasks to ensure effective team deployment and smooth execution.
• Perform all essential functions outlined in the Shift Leader role, including those from the Kitchen Lead and Team Member roles.

Benefits

• Competitive base salary with 15% bonus potential.
• Medical, dental, and vision insurance plans.
• Paid vacation and wellness time.
• 401(k) program.
• Paid family leave.
• Complimentary greens.
• Sweetgreen swag.
• Career development opportunities, personally and professionally.
• Collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed