Assistant Coach

sweetgreen•New York, NY

10d•$65,000 - $80,000

About The Position

The Assistant Coach (Assistant General Manager) is a hands-on store leader who inspires and mentors the team, drives operational excellence, and delivers exceptional guest experiences. The role uses data-driven insights to support store performance and help build healthier communities through real food. The Assistant Coach partners with the Head Coach on goals, performance, hiring, onboarding, training, and business strategies, and may be assigned additional supervisory tasks as needed. The role maintains high standards for food safety, cleanliness, equipment maintenance, guest experience, cost management, scheduling, and operational systems. It also performs all essential functions outlined in the Shift Leader role, including duties from the Kitchen Lead and Team Member roles. Candidates must meet the physical requirements for all roles in this career path, have at least two years of restaurant management or supervisory experience, experience managing and developing six or more team members per shift, and a Food Handler or ServSafe certification. Applicants must be at least 18, authorized to work in the United States, and available to work a minimum of 30 hours per week.

Requirements

At least 2 years of experience in a restaurant management or supervisory role.
Experience managing and developing 6 or more team members per shift.
Food Handler or ServSafe certification.
Available to work a minimum of 30 hours per week.
At least 18 years of age.
Authorized to work in the United States.
Meet the physical requirements for the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.

Nice To Haves

Experience in fast-casual restaurant chains.
Hands-on experience with local, organic, and sustainable products.
Familiarity with technology tools and systems used in operations and scheduling.
Proven leadership experience, strong problem-solving skills, and confident decision-making under pressure.
Excellent communication skills and ability to foster a positive team culture, mentor employees, and deliver exceptional guest experiences.
Strong organization and reliability, with multitasking experience in scheduling, coaching, and performance oversight.

Responsibilities

Partner with the Head Coach on hiring, onboarding, and training while fostering a culture of trust and recognition.
Anticipate operational needs and adjust team deployment to support smooth operations.
Coach team members hands-on, step in during peak times or staffing gaps, and ensure clear communication and consistent execution.
Uphold food safety, cleanliness, and equipment maintenance standards by inspecting food quality, checking temperatures, and ensuring compliance.
Partner with the Head Coach to promptly resolve facility, supply, and quality issues while ensuring team member safety and strong audit performance.
Maintain a clean, hospitable, brand-aligned guest journey by upholding SWEET standards and acting on guest experience metrics.
Make timely business decisions to deliver fast, accurate, memorable in-store and digital guest experiences.
Manage controllable costs, execute schedules, and partner with the Head Coach to drive sales and implement short- and long-term strategies using Ops Dashboard insights.
Support daily operations, troubleshoot systems issues, prioritize tasks, and ensure effective team deployment and use of operational systems.
Perform all essential functions outlined in the Shift Leader role, including duties from the Kitchen Lead and Team Member roles.
Complete additional supervisory tasks as assigned.