Assistant Coach

sweetgreen•Brooklyn, WA

About The Position

The Assistant Coach (Assistant General Manager) supports the store as a leader, strategist, and mentor. This hands-on leadership role inspires the team, drives operational excellence, and delivers exceptional guest experiences using data-driven insights. The Assistant Coach partners with the Head Coach to set goals, track performance, navigate challenges, and build healthier communities through real food. Additional supervisory tasks may be assigned as necessary. The role oversees people leadership, food safety, customer experience, financial and operational performance, and effective use of systems and technology. It also includes performing the essential functions of the Shift Leader role, including duties from the Kitchen Lead and Team Member roles.

Requirements

At least 2 years of experience in a restaurant management or supervisory role.
Experience managing and developing 6 or more team members per shift.
Food Handler or ServSafe certification.
Must be available to work a minimum of 30 hours per week.
Must be at least 18 years old.
Must be authorized to work in the United States.
Must meet the physical requirements for the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.
Proven leadership experience, strong problem-solving skills, and the ability to make confident decisions under pressure.
Strong communication skills and the ability to foster a positive team culture, mentor employees, and deliver exceptional guest experiences.
Highly organized and reliable, with multitasking experience and experience in scheduling, coaching, and performance oversight.

Nice To Haves

Experience in fast-casual restaurant chains.
Hands-on experience with local, organic, and sustainable products.
Familiarity with technology tools and systems used in operations and scheduling.

Responsibilities

Partner with the Head Coach on hiring, onboarding, and training while fostering a culture of trust and recognition.
Anticipate operational needs and adjust team deployment to support smooth operations.
Coach team members hands-on, support operations during peak times or staffing gaps, and communicate clearly to ensure consistent execution.
Maintain high standards for food safety, cleanliness, and equipment maintenance by inspecting food quality, checking temperatures, and ensuring compliance.
Partner with the Head Coach to promptly resolve facility, supply, and quality issues; support team member safety and strong audit performance.
Ensure a clean, hospitable, brand-aligned guest journey by upholding SWEET standards and acting on guest experience metrics.
Make timely business decisions to deliver fast, accurate, and memorable in-store and digital guest experiences.
Manage controllable costs, execute schedules, and partner with the Head Coach to drive sales and implement short- and long-term strategies using Ops Dashboard insights.
Support daily operations, troubleshoot systems issues, prioritize tasks, and ensure effective team deployment and use of operational systems.
Perform all essential functions outlined in the Shift Leader role, including duties from the Kitchen Lead and Team Member roles.
Mentor team members to develop future leaders and support team performance.