Assistant Coach

sweetgreen•Fort Worth, TX

19h

About The Position

The Assistant Coach (Assistant General Manager) supports the store as a leader, strategist, and mentor. This hands-on role inspires and develops the team, drives operational excellence, and delivers exceptional guest experiences using data-driven insights. The Assistant Coach partners with the Head Coach to set goals, track performance, navigate challenges, and build healthier communities through real food. Additional supervisory tasks may be assigned as necessary.

Requirements

At least 2 years in a restaurant management or supervisory role.
Experience managing and developing 6 or more team members per shift.
Food Handler or ServSafe certification.
Must be available to work a minimum of 30 hours per week.
Must be at least 18 years old.
Must be authorized to work in the United States.
Must meet the physical requirements for the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.

Nice To Haves

Experience in fast-casual restaurant chains.
Hands-on experience with local, organic, and sustainable products.
Familiarity with technology tools and systems used in operations and scheduling.
Proven leadership, problem-solving, and confident decision-making under pressure.
Strong communication skills and the ability to foster a positive team culture, mentor employees, and deliver exceptional guest experiences.
Strong organization, reliability, multitasking, and experience with scheduling, coaching, and performance oversight.

Responsibilities

Partner with the Head Coach on hiring, onboarding, and training while fostering a culture of trust and recognition.
Anticipate operational needs and adjust team deployment to support smooth operations.
Provide hands-on coaching, assist during peak periods or staffing gaps, and communicate clearly to support consistent execution.
Uphold food safety, cleanliness, and equipment-maintenance standards by inspecting food quality, checking temperatures, and ensuring compliance.
Partner with the Head Coach to resolve facility, supply, and quality issues promptly while supporting team-member safety and strong audit performance.
Maintain a clean, hospitable, brand-aligned guest journey by upholding SWEET standards, acting on guest-experience metrics, and making timely business decisions.
Deliver fast, accurate, and memorable in-store and digital guest experiences.
Manage controllable costs, execute schedules, and partner with the Head Coach to drive sales and implement short- and long-term strategies using insights from the Ops Dashboard.
Support daily operations, troubleshoot systems issues, prioritize tasks, and ensure effective team deployment and use of operational systems.
Perform all essential functions outlined in the Shift Leader role, including duties from the Kitchen Lead and Team Member roles.